Lowe's

I am mainly writing you so you can be aware of the poor customer service you are delivering at your Oviedo, Fl location. Definitely more training is necessary as well as a better customer ethic. On 8/20/2023 I purchased the above item. Transaction #[protected] at Lowes on 1155 Vidina Place, Oviedo, FL Unfortunately after trying hours to start it to no avail, I returned it on 8/21/2023. Transaction #[protected] Time 14:46:46 I was met by the Cashier instead of being empathetic to the situation, she said she can't accept it with gas in it (the gas I also purchased from Lowes on 8/20/23 on the same receipt) She asked a few people and was told to call rental tool services, all the while holding me up and making her problem be my problem. Long story short, she found out she could return it and to call receiving to take it away. Instead of dealing with Receiving when I have been taken care of, she takes more time contacting them. Why wasn't this procedure known to her and why did she feel that the customer should be delayed while it's all being figured out? Then we got to the gas I purchased at the same time. She would not accept the half empty can, even though the rest of the gas was in the very same blower she just refunded and took back. As a result, I was out $33.23 plus tax for the gas still in the blower. I would have had to wait around for them to figure that one out so I had enough by this time. Will you kindly refund me my $35.55 for the gas.

Bonnie Sutliff

774 Andover Circle

Winter Springs, FL 32708