Empire Today reviews and complaints 1
View all 843 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Empire Today has left an official reply on this complaint.
Empire Today - luxury vinyl tile
We had Empire install some Luxury Vinyl Tile and were happy with the installation but not the tile. The tile looked like it was factory seconds. We were told the best products will be used and they will stand behind the product. So far I have not heard back from the salesman nor the company. The tile we picked was beautiful, but about a third of the tiles installed had spots on them that looked like spilled paint. The installers spoke very little English and we did not notice the flaws until the floor was complete. Empire said they would send somebody out in a day or two but so far nobody.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Empire Today customer support contacts
Hi Terrance, we’ve read your review, and we regret that your product has not been meeting your expectations. We can assure you that we are taking your concerns seriously, and we will be following up with you shortly to learn more about the situation and help make things right for you. You can also reach us at customersupport@empiretoday.com. Thank you. Bill Allivato, National Customer Service Manager
Latest reviews and complaints
Cancellation0
Empire today sent yo our hone a trainer not a salesperson. He did bit...
0
We had vinyl flooring installed in our living room, dining room...
0
They are a horrible company. We were deceived, lied to and cheated by...
0
Empire Today is one of the worst companies I’ve ever dealt with. They...
0
Bought carpet and flooring from Empire five years ago and have been...
We have received your comment. Thank you!