McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - Waiting on food that was not available at the time I placed my order (at drive-thru window)
Was told by drive-thru attendant that fries without salt was not available so could I wait in a parking spot until ready. Said ok. After pulling in slot, it starting to rain a few minutes later. I waited 5 minutes then got out in the rain to inquire, told fries were not ready. Waited another 10 to 15 minutes after rain slacked up went to inquire about order was given a bag with the fries, that was there on the counter. Asked what took so long and was told that it was raining! I said so if it rained for an hour would I woold have had to wait that long. The attendant said yes cause it was raining. That's unacceptable. Manager was standing right next to him. No apologies for the wait just that it was raining outside, in the meantime my other food got cold/lukewarm. Nobody cared
Desired outcome: I would like and apology and a refund cause that's unacceptable. Don't they know that fast food is supposed to be fast service and what happen to having an umbrella for the rain.
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