Crunch Fitness reviews and complaints 1
View all 417 complaintsCrunch Fitness - Member
I joined January 2023, Crunch Fitness 5218 S. Florida Avenue, Lakeland, Florida 33813. Within a month or two my right hip had to undergo medical treatment. During this time, I requested a pause. The pause lasted till May 2023. I notified Crunch Fitness in Lakeland, Florida and they requested a doctors note to extend the pause. I supplied the letter stating my hip issue. On June 17, 2023, I was charged $28.99 for my membership that was supposed to be paused. The manager and employees I spoke with were rude and did not send the refund form. I want my $28.99 refunded and to cancel my membership immediately.
Desired outcome: Refund of my $28.99 membership fee that was supposed to be paused. and cancellation of my membership.
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