Red Roof Inn

On 4/23/2019 my mom reserved a room for myself and husband in Jacksonville Fl. First of all she reserved it on Expedia but she for got to put it in my name so she had to go to the location and pay with it. They told her she would have to stay in the room since her name was on it. She told them she was not staying and she has never been told nothing like that before as she reserved rooms plenty of times for myself and sister. But as I checked in the General manager acted as if there was a problem. So I I asked If there was and he really didn't reply. So after 15 minutes standing at the counter I finally got a key. As I entered the room it didnt look as if the room was properly cleaned. The ac is on 61 and still warm in here but I spoke with a few other guest and they said there room qasnt cleaned properly either. As I inspected the room there was no trash bag in the can no bath towels but 3 hand towels and 2 wash rags. The light above the sink flickers badly AMD very dim. Sp couldn't see to use the mirror. And looked like dried up toothpaste in the sink and on the faucet. Also I noticed the alarm clock wasnt on so I looked at it and the cords had been cut on it also the phone. So no clock or phone available for use. Then the bathtub had hair everywhere in it and the walls. With black mold on the ceiling AMD to top it off the toilet had pee and toilet paper in it from not being flushed much less clean.i went to the office AMD told them what I had discovered and was told sorry . And it would be notated cause I wasn't going to be held liable for the issues. And was told ppl have no respect and are stupid with the stuff they do to the rooms. Which I totally get. The pool is very dirty inside and all around it. There is 4 chairs but 3 are broke. So couldn't even enjoy the pool. I really hate to complain but the employees should take more pride in their work cause there is so many ppl out there that would love a job and show the dedication in their work if the current ones dont. I'm not asking for a refund but due to the problems and not really being addressed it would be nice to have a complimentary stay . I hope this will be addressed and taken care of. Then before I go the trash around the dumpster u can see for yourself. I will enclose pics of the issues.