Pollo Tropical reviews and complaints 2
View all 99 complaintsPollo Tropical - Assitant manager poor work ethics
I am writing to formally report the unprofessional behavior of the assistant manager at your Hialeah Gardens location (7845 Hialeah Gardens Blvd). Today at midday while I was placing my order, the assistant manager began yelling at the cook, loudly demanding more rice. This occurred in full view and hearing of customers. Her conduct was extremely...
Read full complaintPollo Tropical - Order #[protected])
I ordered drive thru at 7845 Hialeah Gardens Blvd Store #10128 Employee on receipt Dulce Employee #458193. I had two ladies helping me one a Spanish older lady with dark hair and a younger lady white short blonde hair. I received my order 2 Ceasar salad 1 large yuca fries & 1 large corn fritters Total $27.35. I arrived at drive thru I was given my order had to wait while the lady with short blonde hair argued with another person who was in front of me and got down at the drive thru. I was missing my yuca fries and need Ceasar and cilantro sauce. I asked for 2 more Ceasar and the older lady with dark hair explained the other lady gave me 4. While going back and forth (unnecessarily) She waited til the lady with short blonde hair to ask what sauces were given. While waiting I said are we counting sauces just charge me? I was originally missing 2 The short blonde hair lady rudely gave me sauces and said girl bye closing the window. This is unacceptable I am an adult no need to be dismissive if I needed to pay extra Ceasar for my salads, that's not an issue but clearly the young lady with short blonde hair had no manners or patience. She fought with 2 guests someone needs to take her out the window. When I arrived at work chicken was rarely cooked my salad lettuce was bad. and corn fritters were extremely cold. For that behavior by the young lady and being rushed that's completely unacceptable.
Desired outcome: Please refund my meal that couldn't be eaten. And i expect for someone to explain to that young lady with short blonde hair is not the right way" Girl bye" is very dismissive and shouldn't be dealing with customers.
 
            
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