Vacation Rentals By Owner [VRBO]

I emailed winter park escapes though vrbo to ask what they're "$200 resort credit" covered. They sent me a vague email back. I replied that they didn't answer my question. Winter park escapes wrote, "no need for the tone. That was an auto response.". I said we would stay somewhere else because of their un-apology. Winter park escapes wrote back, "outstanding! You sound like an awful guest!"