The Lex at Lowry

I applied for this place on August 29th 2023. I was told I had to give them a check for $250 in order to hold the unit it seemed very promising so I did it. I received an email on September 1st 2023 stating that I was not approved for the place. I called them and they said I will be getting a refund but did not say when. I waited a couple weeks still haven't heard anything so I called and was not able to get through to anybody but the backup call center and let them know I needed a response back ASAP. After over a month I went in to the complex and spoke with them in person. They told me that they don't get messages from the backup call center. I updated my address they said that accounting deals with the checks and it takes 30 to 60 days I had them call the account team and give them my address they said I will be getting it and now it is November 20th 2023 and I have still not received my check. This is extremely unacceptable I am a single mom of two girls and really still need that check. I have seen other reviews about this particular situation and I don't see how they are able to get away with this if I need to get a lawyer involved I will.