Hyatt reviews and complaints 1
View all 141 complaintsHyatt - Room forced entry
Hello,
I stated at the Hyatt Place Denver Airport In Aurora 04/20/2022-04/22/2022.
Booking number 3421133 by Travelro.com
Room number 315
The first night at 3:25 AM I get three knocks on the door and then proceeded by the door opening. The inside door latch was intact therefore stopped the intruder from entering. I yelled and they quickly closed the door. Regardless, someone had a room key to enter.
I was issued 2 credit card style keys and they were both in my possession.
The following morning and afternoon I notified 2 separate front desk managers in person. Both responses were, “I’ll let the GM know”. To my surprise, I never heard back from the GM.
Desired outcome: I want the GM to know what happened and I feel as though an apology is in order or at least acknowledgment. I was frightened beyond belief. We will be sending a letter to the BBB via certified Mail and local representative.
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