Hyatt reviews and complaints 1
View all 140 complaintsHyatt - Room forced entry
Hello,
I stated at the Hyatt Place Denver Airport In Aurora 04/20/2022-04/22/2022.
Booking number 3421133 by Travelro.com
Room number 315
The first night at 3:25 AM I get three knocks on the door and then proceeded by the door opening. The inside door latch was intact therefore stopped the intruder from entering. I yelled and they quickly closed the door. Regardless, someone had a room key to enter.
I was issued 2 credit card style keys and they were both in my possession.
The following morning and afternoon I notified 2 separate front desk managers in person. Both responses were, “I’ll let the GM know”. To my surprise, I never heard back from the GM.
Desired outcome: I want the GM to know what happened and I feel as though an apology is in order or at least acknowledgment. I was frightened beyond belief. We will be sending a letter to the BBB via certified Mail and local representative.
Latest Hyatt Reviews
Incorrect charges Unilateral cancellation by hyatt & the most disgusting way it was handled by the manager charlie rubalcava at the hyatt regency lax Hotel charge Charge twice for a 1 night/room stay Poor hotel security protocols, internet service and rude borderline staff hostilityGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!