UPS reviews and complaints 1
View all 2051 complaintsUPS - damaged shipment
On January 23, 2019 went to Ventura UPS 4744 Telephone Rd. to ship a suitcase to Garland Texas.
Suitcase was delivered without a box soiled and damaged on January 28, 2019.
January 28th called customer service spoke to Pablo who said would submit complaint. Ventura office would call for description of the damage. Did not hear from Ventura office or anyone else. On January 30, called spoke to Joyce who said the driver would contact the receiver to see the damage.
No one has contacted receiver, when I try to file a complaint on line nothing happens. Keeps saying an investigation will be made. How can you do an investigation if the pertinent information is not filed.
Yesterday, February 7th went to the Ventura office. Was told no one had contacted them about the damage. She said would file a damage complaint.
Request payment for a new suitcase $33 and shipping charges of $29.32.
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