YMCA reviews and complaints 1
View all 350 complaintsYMCA - manager (jessica garcia) at toby wells ymca, san diego, ca.
After requesting to see the station manager (Jessica Garcia), in regards of a small issue/question I had, which needed some clarification, this particular 'manager' not only was not interested in much of what I had to say, but proceeded to go get a membership cancellation form for me to fill out, after brushing against me on her way to the reception desk, in a most inappropiate way, after I mentioned that, maybe, I should cancel my membership.
I must say, that I don't recall ever feeling so insulted in my entire life, especially, when my family and I have been members (paying) of the Y for many years. I haven't been paying over $80 per month, for years, to be insulted by some young millenial, who definitely does not know the difference between customer service and customer insulting.
I hope that the Y does something about it. I definitely don't think that someone endowed wit such a disposition should work in a Customer service environment, no less hold the manager's position.
Meanwhile, I, and all other members of my family, will not set foot in the San Diego Toby Wells Y.
Thank you and regards.
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