Jack In The Box reviews and complaints 1
View all 891 complaintsJack In The Box - Modification pricing
Very disappointed in the choice to charge for adding "onions" onto a product.
I had this same issue with Del Taco a couple years back and have not been back as the issue was never addressed.
There was a small charge of $ 0.15 for adding onions. Very small but annoying amount. Why? An onion has a cost of $ 0.50. At least 50 servings per onion of that same add on so, a cost of $ 0.01. About the same as a catsup packet.
It's a psychological turn off to charge for an item that has a 2% foodcost. Is the advantage of such a small amount of money worth losing the customers you spent millions on in advertising to bring in? Well, like Del Taco (which you also now own), you've lost me. A customer of over 50 years. Again, it has nothing to do with the money - it's the simple principal. Really, 2% foodcost and you need to profit off of it? You should be more worried about the excess catsup, taco sauce and dipping sauces which are far more expensive to you.
Claimed loss: You've lost a long term customer
Desired outcome: Get your act together and make decisions based on the much bigger picture.Is it worth it? For me, no. If this is the choice of a franchisee that just doesn't get it - Oh well.
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