Menu
CB Travel and Vacations Ramada 323 Reservation Rd, Marina, CA, 93933, US
Ramada company logo
Ramada
reviews & complaints
Ramada company logo

Ramada

323 Reservation Rd, Marina, CA, 93933, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
ComplaintsBoard
E
2:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ramada - Charges for smoking in the room

I was charged for smoking in the room $350. At no time had I smoked in the room. I am very respectful and aware of the odors of cigarettes since I am a smoker. Since there are no ashtrays outside, I policed my butts and disposed of them in the trash can. Four times I have inquired why I have not received my deposit back and I was told unsure no notes made. Until today when I called after it being 3 weeks since my last stay, I was told the manager was called and he said to inform me that I smoked in the room since there were cigarette butts in the trash can.
I am curious to hat my consideration to not leave them on the ground outside your establishment is now costing me as a penalty again for my thoughtfulness. This is accurate and again at no time had I smoked in the room. And nothing has been noted on each of my inquires till now. That is completely unacceptable in my mind and no way to run a business. So I expect to receive a prompt response along with more evidence that I smoked in the room other than the maid saying there were two butts in the trash can.

Read full review of Ramada
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.