Netflix reviews and complaints 1
View all 1418 complaintsNetflix - threatening call
Few weeks ago, I called up the Customer service as I had some problems with netflix online movie watching feature. The call was very friendly and the next morning when I was at work, I received a call from netflix notifying me that my account was canceled. When I asked about the details, he told me that I made a threatening call the previous day and I said that I would kill the entire family of the agent who I was talking to. I found this very funny and told him that there was some confusion and they need to verify the records before canceling my account. He promised that they will re-verify the records and they will call me again. I never received a call and I followed with several phone calls and e-mails and none of them confirmed a thing. Tired of all this, I thought I will just re-activate my account myself and I went to the website and activated my account. I waited for three days and found that no dvd in my queue was actually shipped and today I give them a call again and they tell me that my account was put on hold. When I questioned the agent again, she told me that netflix has verified my previous phone call and decided to cancel my account permanently. This is insulting. I am very very calm and friendly person and never in my life, I was involved even in a petty fight and now these guys tell me that I threatened to kill and I could easily sense that sarcastic tone of the agent who I was talking to, reminding me that I have an option of filing a petition or lawsuit if I wanted to.
I even requested them to send me a copy of the transcript of the conversation that took place and I can show them the evidence by showing them the list of phone calls I made on that specific day. Of course, they denied sending me a copy.
Guys, I am very frustrated. Please advise me on what I can/should do.
Thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
You don't actually deny making the threats. Did you make the threats? You need to be clear about this.