Aspen Dental reviews and complaints 1
View all 1650 complaintsAspen Dental - Charges for services not performed & failure to contact emergency services with epinephrine complications
9/29/21 appointment was to be from 9-3 this was second day of service. Went in for wisdom teeth extraction still not done. Was convinced I needed deep cleaning and was to be done prior to extractions. I do not believe I needed deep cleaning. After disputing charges and cancel contract they issued a refund for $1,039.00 and closed account on 10/01/21
I paid original amount of contract through care credit in the amount of $2,537.00 on 9/28/21 on a statement on 10/05/21 it shows I have a credit balance of -$28.00
On 12/20/21 I got a bill for $2,037.70 and have not gone back in for any new services. And then 01/06/22 a bill for $2,102.70 with showing payment from care credit for $2537.00 & refund for $1039.00
On 01/03/22 I got a bill for $2,037.00 but when I was told pay $2,110.30 and it will be done.
On 02/02/22 I got another bill for $2,110.30 upon this I took a payment of $1,039.00 to them with a letter to close my account and paid in full they took check but has not been cashed as of today 06/29/22
Then no additional bills until may 2022 on 05/12/22 statement
Now it says I owe another $79.00 but they still are holding the check for payment
Looking at june statement it is showing I only paid $2,507.60 but I know I paid $2,537.00 (care credit paid $2,537 -$1,039 refund add back $1,039 payment)
I feel they endangered my life with so much treatment in a short time even after I had extreme reaction to the epinephrine my gp said I should have been sent to er immediately
They have also collected $842.10 for this bill
Desired outcome: CASH my $1,039.00 check and close my account to a $.00 balanceI would very much like an apology also and a response
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