Rent-A-Center

My name is Barbara Howel, I've been a customer with Rent A Center for quit sometime. Spent alot of money. A few months back i had a problem with my washing machine.. It took them like 3 weeks before it was picked up to be worked on. The had my washing machine for 2 months kept getting told the employee that fixed their appliances ony comes up once a month to fix things. Which I think is not right. 2 months went by. After me asking about my washing machine constantly thet finally contacted me let me know it was ready. After that it took another two weeks to deliver it to my house. When they delivered it I realized that it had scratches all over the top, had a screw cover missing, AND A HUGE DENT ON THE FRONT OF IT. I called them and informed them of the situation, I was told they would have to come and take photos of it. It has been a week abd no one has showen up. But when it comes to me HAVING TO MAKE A PAYMENT, their blowing up my phone throughout the day more than 5 times. I already own my kitchen set, my livingroom couch & love seat, and a Television that was $3, 000. I dont appreciate the responses I'm receiving. I would a great deal appreciate it this situation to be resolved as soon as possible. If uou have a questions please feel free to call me at the enclosed number. [protected]. Thank you

Barbara Howell