Victoria's Secret reviews & complaints 1
View all 335 complaintsVictoria's Secret - Customer care and management 2-11-21 at 8:48 to 9:48 and still on hold!
I called in with my partner on 2-9-21 at 8:12 p.m. and had a lovely agent, spend 12 minutes trying to locate an ecard that was hacked and lost; they located the purchaser's account and couldn't find it, but said she would send me out a replacement card for $100. No card ever came, calling back tonight at 2-11-21 at 8:49 (52 minutes and counting) from your agent Abigail, extension 49048 and her supervisor harassing us over again. Finally she said, the same as the last girl, they would replace and email, but this time will physically mail to me. Hope it comes.
Desired outcome: Shorter customer service, an hour and a quarter to resolve an issue for good customers.
Latest Victoria's Secret Reviews
Customer service/ transparency regarding online orders My order - not able to confirm My victoria secret credit card/ discrimination urban environment order # w109033295 Ordered for 174$ nothing happened and no one replied from CS TeamElevating the Voice of the Consumer
At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.
We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.
We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.
ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.
Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.
We have received your comment. Thank you!