Extended Stay America reviews and complaints 1
View all 271 complaintsExtended Stay America - Charges
I called made a reservation, he asked if I had pets I said yes. I checked in. 3 days later they charge me without saying anything $336. Off my debit card. They did not disclose pet fees. On the phone or in office.Then i needed to stay another week the Mgr said same price as last week. But here on the charges;
1st week $548.
2nd week $637.
3rd week $593.
This week$579.
So the 2nd week was $89. More than 1st week. I disagree with sneaky pet fees taken 3 days later. I am here waiting for house to close in escrow & ESA has caused me financial stress. And why isnt the weeks the price? I believe you owe me money!
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