Jack In The Box reviews and complaints 1
View all 891 complaintsJack In The Box - theft - double charging for cheese
Jack in the Box restaurant in the Centerville area of Fremont, California, has been stealing from their customers twenty cents each time a #8 meal deal is ordered and the customer chooses to keep the cheese on their meal which already lists that it comes with cheese.
DETAILS: On the drive-through menu, meal deal #8 is listed as the Jumbo Jack with Cheese meal, sold for $4.69. When you order this meal the cashier will ask, "do you want cheese on that?" An odd question when it already comes with cheese, but I suppose some people might choose to remove the cheese. If you choose to keep the advertised cheese on your cheeseburger you will be charged a twenty cent fee as if the cheese were extra.
This has happened several times in the last several months. I'm sure not many people catch it. Good scam on their part.
If they are going to charge extra for cheese, they have an obligation to change the outside menu to read that it is simply a Jumbo Jack meal deal, not a Jumbo Jack with Cheese meal deal.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Actually the reason they ask is because there are two buttons on the register for the #8 meal, one says jumbo and the other says jumbo cheese, the employee is actually trying to be curteous because not everyone realizes the #8 automatically comes with cheese for the
posted price of 4.69 They are not scamming you just trying to be through. Now if on your receipt it says JumboCHeese plus cheese you've been scammed. However if it says Jumbo plus Cheese they saved you a dime or so.
http://www.journalscape.com/SixDays/2010-01-05-22:40 check out this ILLEGAL action by Jack in the Box
I was just at one of the jack in the box restaurants here in Fresno, Ca to be exact it is located on Olive and Clovis Ave. We were in the drive thru line. My complaint is that we waited over 30 minutes from the time we got in line to the time we finally got our food. They didn't even over an apoligy or a coupon for our next visit. They had my chicken sandwich ready when we got to the window and then waited another 5 minutes or more before they completed our order. Needless to say by the time our order was completed my sandwich was already cold.