GE Money Bank

I financed an auto loan through GE Money for over 18, 000. When I refinanced my home, I paid off most of the loan amount except for $2, 072.60. I continued to make $300 monthly payment, however, each time I received the next monthly statement, it should the same amount and never shows any payments made. I have tried calling the 1.866.220.9432 customer service number and cannot talk to anyone. All I get are messages asking to enter my account number, make a selection, after selection, then, it says "you have made an invalid entry" and it hangs up. I was worried about it affecting my credit; BUT

I refuse to make any additional payments, as I am sure it should be pretty close to being paid off because I am not being credited with any payments.

Even before I made the lump sum payment, they were every unreasonable with fees and cu;stomer service.

PLEASE DO NOT DEAL WITH THESE RIPP OFFS! you will be sorry