Crunch Fitness reviews and complaints 1
View all 417 complaintsCrunch Fitness - Customer service/chatsworth california crunch fitness
Good morning,
On April 1st I walked into Chatsworth crunch and made a payment. I paid for the march payment that I missed and April. I also showed the manager the text I received that would forgive the late penalty. The total sum was $43.92.
I come home and look at my records and notice that Crunch took $36.99 from my account. So, I called the manager at Chatsworth crunch and explained and was informed that the $36.99 would be placed back into my account.
It's now been since 4/1/2022 that I was promised a refund. Now I'm pissed!
This behavior by the staff at this gym is shady.
Randy Thompson
Desired outcome: Do what you say you're going to do put the money back into my account!
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