Travelodge reviews and complaints 1
View all 125 complaintsTravelodge - room cancelled by manager
on the 8th november 2019 my room reservation was cancelled by the manager.
when i arrived at the hotel front desk the manager himself cancelled my reservation, he had no explanation why.
i did not stay at the hotel on the 8th nov nor did i cancel my reservation at the hotel.
i left paid and stayed at another hotel on the 8th nov.
the manager charged my debit card $99 usd $144 aud.
i did not stay at the hotel. and i did not cancel my booking.
i want my money returned to my bank card.
booking.com stated when they spoke with the hotel manager the manager stated he would not return the money for that day.
We have received your comment. Thank you!