Red Roof Inn

I stay at the Red Roof in Burlingame, CA a great deal. I am a flight attendant and for about the past 6 months, I have faithfully spent $500 per month there... some months more. I stay there so much that I purchase blocks of 10 nights.

Recently I noticed that I was charged for a night when I was not there, the 29th of September, 2012. When I spoke to the General Manager, Tabitha, she claims that I made a reservation for that night at the check in counter and didn't show up. This is not the case. I checked in on the 26th and checked out the 28th. I never made a reservation for the 29th.

She refuses to refund me. This is NOT acceptable. I am being charged for a night for which I never made a reservation.

As a reward for my faithful patronage, the Red Roof Inn in Burlingame, CA has stolen from me!