Prada

Complaint regarding e-ciggerette. I called and cancelled my order less than 5 minutes after pushing submit. They told me that I need to read the terms and conditions. I responded that I did and they stated product was already being shipped. Remember I called them less than 5 minutes after pushing submit. Erin D. responded, I'm sorry we are too fast for you. Exact words. I asked to speak to a supervisor and she refused to transfer. Stated she was the supervisor. Mis-representation, therfore breaking agreement. I asked to talk to her boss and she stated she was not going to transfer. Exact words, I guess she owns the company. Very rude. They debited my account for the wrong amount and then turned around and did a reversal for partial when I brought it to their attention. They just broke their terms and agreement for over-charging. She responded by when you recieve the product you need to write down the rma number in which she gave me and return to them and I will pay the shipping and handling. If this is not done within the 10 day trail and it starts the moment you push submit, then your account will be charged $149.90. It may take days for you to get, but that's not their fault. They are running this scam, mailing late, so you won't have time to get it back to them within 10 days. But again, remember, they mailed it when I pushed submit. They mis-represented twice.