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CB Grocery Stores and Market Fry's Food 1311 E Bell Rd, Phoenix, AZ, 85022, US
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Fry's Food
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Fry's Food company logo

Fry's Food

1311 E Bell Rd, Phoenix, AZ, 85022, US
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2 complaints
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Working hours
Mon
6:00 am - 10:00 pm
Tue
6:00 am - 10:00 pm
Wed
6:00 am - 10:00 pm
Thu
6:00 am - 10:00 pm
Fri
6:00 am - 10:00 pm
Sat
6:00 am - 10:00 pm
Sun
6:00 am - 10:00 pm
ComplaintsBoard
R
1:29 am EDT

Fry's Food - Customer service

On 6/23/2023 I was at the Frys at 1311 East Bell rd in Phoenix going through the self check out on the west end of the store on a kiosk on the receipt it has my casher was 513. The reference number 792669 and I checked out at 8:18pm. While checking out I dropped a credit card and a $100 gift card. The credit card landed at my feet and the gift card went down one of the slots between two of the kiosk machines. So I went to a casher that was working that section and told her what happened. I turned around to point to where I thought it the card went. when I turned back around and the casher had walked away and was helping another shopper. At that point another shopper had started checking out on the register I was using. I waqlked over and waited for the casher to help the other shopper. I was standing to the right of the casher I had reported the problem too. I again said can you help me try to recover the card. The casher abruptly turned and said"what do you want me to do" I replied help me get my card or call someone who could help me. She said in a really nasty way "you want me to move the machine?" I said no I want you to call some one. I said you work here in customer service, she interrupted me and turn toward the kiosk and said "I dont know what me to do, your the one that dropped your [censored]ing card". Then she grabbed a folder off he casher kiosk and walked over to the customer service area with out saying anything to me. I waited and watched talking to a male employee but never came back over where I was. I waited for several minutes and asked the casher that was working the far west bank of self serve kiosks to please contact a manager. I spoke to the manager and told her what had occurred and asked her if she found my card please hold it and I would contact the store manager the next day.

I'm pretty sure if someone checked the cameras in that area it would be clear how inappropriate the behavior of this clerk was. I would bet you could see her dropping the f-bombs I referenced. Because not only did I hear what she said, I could see her face in the camera on one of the kiosks as she dropped the f-bombs.

I have been shopping at Frys since the early eighties when the store was called Smitys. I have never been treated with disrespect like this.

Desired outcome: I hope she is reprimanded and given appropriate training.

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3:05 am EDT

Fry's Food - Poor customer service

I don't even know where to begin. I'm giving this 1 star not because of the store (I love this store) but because of the people working the self checkout out and the manager in charge tonight October 31. I have never had a problem with the other ladies working register on the contrary they have always been really nice & have helped resolve whatever problem. I came in 5 min before closing I would never come in last minute but I didn't know they closed at 10. I was going to leave because I didn't want to be one of those customers, but tonight was my last day to claim my WIC benefits, I was thinking on how my kids needed fruit and milk so I ran through the store getting what I could so I could make it in 5 min. I even bumped into the manager that ended up kicking me out and asked her how much time we had left she nicely said 5 min she saw I was rushing and even said don't worry don't rush. Still I tryed to hurry. I ended up at self checkout with the rudest old lady. From the beginning she gaved me an attitude because it was closing time. I apologize and told her I was sorry that I didn't Wana be difficult but my WIC card always acts up so I had to scan separately. The second time I asked for help she got more rude. So I told her that I didn't appreciate her being rude. One thing led to another and she was trying to kick me out the store. I told her to leave me alone multiple times she got in my way so I pushed her. at this point we were both screaming, she's over here saying I hit her when I only pushed her away! the manger then comes over didn't even let me explain kept telling me to stop screaming. Which I wasn't! Then ends up kicking me out the store. I'm speechless.

Desired outcome: An apology from both worker's

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