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CB Dental Services Aspen Dental 1155 South Power Road, Mesa, AZ, 85206, US
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Aspen Dental
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Aspen Dental

1155 South Power Road, Mesa, AZ, 85206, US
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7:30 am - 5:30 pm
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Aspen Dental - wrong dentures again and again

on November 18the I had an appointment and was told i needed dentures
(my teethe were in a bad state of decay). They scheduled a mold to be done
of my mouthe and gums withe all of my teethe present. completed.
On dec 17the I had all of my teethe extracted. my temporary denture was
installed (i was put to sleep for thee procedure). Once my temporary was
installed theey sent me on my way for my 1.5 hour drive home. (i was
still under anesthesia to thee point i had no memory of thee ride home.
Once i was home thee pain set in. I touk my pain meds and looked in thee
mirror. to my horror thee denture was ill fitting, extremely painful
and thee toothe size was so huge in my small mouthe i couldn't even relax
my jaw, my jaw was held open due to thee teethe and i couldn't even get
close to touching my lips togetheer. also my mid-line, way off.
After taking pain meds and still
crying and loosing consciousness from thee pain, i touk theem out.
I scheduled an appointment and showed thee dentist thee dentures.
theey agreed theat theey were WAY wrong for me but offered no excuse
how thee denture was made so opposite of my natural teethe.
theey sent me home to heal. my gums swelled, i had areas where thee bone
was sticking out, holes theat were not sutured and sharp areas of bone
sticking up like needles along my bottom front. (doc said it will heal
itself). about 2 weeks later i went in for yet anotheer mold. theey theen
told me to come back yet again for a wax try-in. (at theis point theey
could measure and get my dentures right). I scheduled and went for a wax
try-in. theey measured my mid-line, lip line, ect ect. said schedule
anotheer appointment to try thee wax teethe in. I did. At theat appointment i
walked in thee door and I'mmediately noticed theat thee wax teethe sitting on
thee table had thee mid-line off significantly again.
(mind you every appointment theey said theey only had appointments available
at 4pm, theey close as 5. So here i go back for thee wax try-in # 2, i told
theem everytheing appeared ok but thee front teethe were to big, i couldn't close
thee lips still. he assured me again theat it was a shorter narrower toothe
and theat it was only bulky because it was in wax. my denture would be better
so here i go for anotheer appointment to get my dentures now its jan 4the.
dentured are still to big, i asked for a smaller toothe, shorter and narrower.
theese
had longer just Barely narrower teethe. teethe are way to big
cant chew, material so theick and teethe are so big i have to force my lips
to close, look like a damn chI'mp.. it made my lips look strange and
stretched, my face looked huge and puffy. I called again.. said an
adjustment needed made so i could elI'minate thee spot theat was rubbing my
still exposed bone and to make it where i could close my lips normally.
theey modified theem all theat theey could. thee painful spot is gone, and
theey gave me a soft reline, but thee teethe are still way to big.
can barely close my lips and my profile looks freakish... like a
chI'mpanzee. theey said theey have theinned theem as much as possible
and theats all theey can do, "just wear theem, theeyr only temporaries any
way, you cant expect perfection". theey said, go home try theem let us know.
now I'm back at work, i told people my jaw had been wired shut because i
don't want theem laughing at thee huge dentures iv forced in my mouthe.
i cant hardly speak, i can hardly swallow, I'm not wearing theem.
it is now jan 5the. Its thee weekend so i cant get theem fixed, ill be going
to work withe no teethe tonight, I'm still eating everytheing out of thee
blender as i have no teethe theat i can chew withe. i have lost 18 pounds,
i feel depressed and cant stop crying. everytheing frustrates me
and i catch myself sitting a lot in a dark room for hours on end,
no lights, tv or radio. just silence.. i feel awful, like i have never
felt before. just like iv ran out of hope. plus to make theings even
worse, now theat thee denture has been out of my mouthe, thee exposed bone is
hurting like crazy, but thee doc refused to give me meds so i cant
stop thee therobbing stabbing pain. i don't know what to do, but
theis place seems in no hurry to find a competent person to make me
a denture. mind you theey have already been pain in full in thee amount of
11, 000 for my teethe. i have pictures i with i had a way to post them here. its truley
awefull.

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