Big O Tires

Want to check on a set of 4 Michelin tire I bought for my truck from B O tires in June 2017 (06/07/2017). Tire model - defender LTX M/S, Dot code: AP5E00HX1317
Thomas Anderson, 161 Columbine Dr., Lake Havasu City, AZ

I have an issue with The B O tires #4066 Lake Havasu City. I was refused service (check balance of tires after oil change & rotation) of my Michelin tires that I had bought from this store. After being told that the cracking on side wall of tires (3yr 9 Mn old - 11, 439 miles). This salesperson went out to check - said tread wear was OK but had sidewall cracking. Went on about Michelin rebate and borrowed a comparison photo card with photos of tire cracking, after her sales pitch she had NO information and said to go to the Michelin website. THEN SAID "THEY WOULD NOT CHECK THE BALANCE of the Tires" I had bought from this store! After walking out - I was approached at my truck by a man from the office wanting to help ask to come back and that they would take care of the balance checking. I WAS STILL OUTRAGED and said not now. I have been doing all my tire & oil change/ service since 2009 and had been a big fan of this shop. Sad that this young salesperson took it upon herself to refuse service. Will send photos of tires if wanted.
Invoice No: [protected]/11/2021 of oil change & rotation
Tire sales invoice # [protected]/07/2017
$803.80 9 - $200.95ea
TPP EXTENDED WARRANTY - $144.68
Total $1, 148.99
Tom J Anderson - [protected]