Well, it seems Walmart Automotive is the leader in the old bait and switch scam..one year ago I bought 4 brand new tires for my car and then was talked into the "lifetime guarantee" for each tire I purchased. I made sure and asked repeatedly does this mean if anything happens to my tires they will be replaced free of charge" I was told everytime "yes Mam".. well, two months ago I had a flat tire so I called and again asked about my lifetime guarantee will my tire be replaced free of charge? the Woman I spoke to look up my info and said "yes Mam according to your lifetime guarantee contract it will be free of charge" so I went in and that's where the song and dance began..all they kept saying (once they had me there in person) was "you'll have to pay a fee if more then 25% of your tire has been used" they called it a "25% usage fee"..funny, that fee was never mentioned when I was conned into pay alot more for the "lifetime replacement guarantee" for each of my new tires had they told me that I would NOT have paid that extra money and they knew it! What really made me mad was when the mechanic said "if you pay for another lifetime guarantee on this replacement tire I will let you have it for free" I said hell no.. What good is a lifetime guarantee when you still have to pay for service they are allegedly guarantee for a lifetime..when I pointed this out to him he finally relented and gave me my free tire as per our agreement..well, now it's (flat tire) happened again (btw different tire) so I again called them this time they flat out refused to honor their "lifetime guarantee" for my new tires..so basically they have my money for a guarantee they refuse to honor and I have a flat tire I cannot afford to fix..thank God we have a spare I can use until I get up the money to buy a new tire or have this one fixed, but I swear to any God you name I will NEVER do Automotive business with Walmart again and I WILL warn my Friends to steer clear of them as well! Walmart Automotive employees are con artists and thieves and the only way they can prove to me they are not is to either start honoring the lifetime guarantee for each tire I paid extra for or refund that money I paid initially! So beware of Walmarts' "lifetime warranty" on their tires that you pay extra for..it is WORTHLESS! Also keep in mind I bought 4 brand new tires about 1 year ago and now 2 out of 4 have gone flat therefore beware of quality of tires from Walmart in general!
A few days earlier my partner noticed the tire on the right passanger side was going flat.. So I reinflated it.. Yesterday she again noticed it was going flat.. Last year I bought four new tires and paid extra for the lifetime warranty.. So I called walmart asked the woman to look up my info and asked her if my warranty covered replacing my tire she said yes it does and we close at 8pm.. So I pumped it up again and rushed to walmart.. I came in told a lady who I was and she said go ahead and tell someone out there what you need.. So I did.. And that's when we began dancing..
First he informs me I may have to pay as little as $20 for my replacement tire or maybe as much as half the value if I used up more then 25% of my tire.. I informed him I bought new tires from them and I paid extra for the lifetime warranty so I want what I paid for a replacement tire free of charge.. He said the most they can do is fix it for free.. I said fine as long as I do not pay one penny.. Then he added, but if it can't be fixed you'll have to pay something.. I said not if it comes to that put the tire back on and i'll take my business elsewhere and never come back here for work of any kind..
Here's where it gets funny he said he put in for it to be repaired, but if it can't be fixed they'll give me the tire for free if I buy another lifetime warranty.. I said hell no.. I'll never buy tires or warranties from here again.. I said what's the point in paying extra for a #ing warranty you have no intentions of honoring.. So he said "we'll try to fix it for you".. I should add the manager I think he was the assistant manager tried to sing the same song, but when I started getting mad he disappeared.. They took my keys and began working on my tire.. They gave me this little pager thing that vibrates when my car is ready.. So my partner and I walked through the store... Had it not been for the fact I didn't get paid until the 12th and also had it not been for the fact I paid extra for a lifetime warranty I would have paid the fee they requested then never come back and filed a complaint with the bbb.. By then I was pissed!! Why is it when mechanics see a woman coming and they imagine a bullseye everytime??
I returned when my car was ready and was told they gave in and gave me a new tire because my old one could not be fixed they didn't charge me, but they had to charge me $1.07 some silly thing about a state requirement fee.. I'm sorry, but lifetime warranties should cover "everything" that's why we pay out the # for them.. Luckily my partner just happened to have $1.07 on her. They actually took our last $1.00 and got mad at us for it! Walmart automotive is a scam outfit, their so called warranties are a joke.. When I told them I was never told about any 25% usage bs and if I had been I would not have paid that extra amount for the warranty nor would I have bought my tires there.. They practice bad business and I plan on telling everyone I know to avoid them like the plague.. If they pull this one on you argue with them don't sit back accept their bs and sit and lick your wounds.. If you pay extra for the lifetime warranty tell them you wont pay any extra fees also let them know you'll file a complaint with the bbb.. Get feisty with them.. They know they owed me that free tire under my warranty they just didn't want to let me have it... They even had the balls to try to sell me another lifetime warranty to cover my new tire.. That was the biggest joke of all!! I was so mad at them for trying to cheat me I walked out with that pager thing so I drove my car up to the garage to return it.. And one of the mechanics snarled at me as he snatched the pager out of my hand.. He was lucky had I been any madder I would have jerked his # through my window and beat the snot out of him he was just lucky my partner was there I wasn't going to risk her getting hurt.. Instead I just laughed and drove away.. I will never return to walmart for my automotive needs.. I'll go to zychs instead it's run by a father and son team and they are very honest...