Champion Windows

7 windows purchased for $7042.00. Three casement windows installed, three crank handles fall off (we were told to not open and close the windows so much), the Lever Locking Mechanisms in each casement is made of cheap plastic which strips after very limited use. One casement was installed with a 1 inch scratch on the glass. Two dormer windows installed side-by-side, were installed leaning in opposite directions. It seems Champion Window installers are not required to use a level, according to the Division Manager. During the installation of the dormer windows, the obvious tilting in different directions was pointed out to the installers. Their response was "the windows are already caulked, so we can't do nothing about it". We requested an at-home appointment with the Division Manager and the Repair Service Person. The three crank handles were tightened, but with very little effort will eventually fall off again. One of the three Lever Locking Mechanisms was replaced. The other two were deemed OK and nothing was done. They too will eventually strip out in time. The tilting dormer windows, with their OBVIOUS OUT OF LEVEL INSTALLATIONS, were declared "perfectly acceptable because the windows could open and close". The Division Manager again stating that Champion Window Installers are not required to use a level. The Division Manager also stated that it was no expense to him (Champion Windows) if we wanted the dormer windows straightened, the installers would have to come back at their own expense to repair the problem. And that any additional expense to work already completed on the interior trim was our problem, NOT CHAMPION WINDOWS. We paid $7042.00 for 7 windows. I AM VERY DISAPPOINTED WITH THE QUALITY OF THE WINDOWS, THE INSTALLATION, AND THE CUSTOMER SERVICE.