Carnival Cruise Lines reviews and complaints 1
View all 1280 complaintsCarnival Cruise Lines - Booking and customer service
My booking # is WZ6PH6 and I had to cancel my cruise because my husband lost his vaccination verification. When contacting the Carnival customer service after holding for 1 hours, the customer service repr Destiny keep me on hold for another hour only to transfer me to someone else after I asked her name. She appeared to not know the answers to any of my questions about refunds, credit on another cruise. I was then transferred to another representative who stated she could not assist as well. The total time of these calls were 2hrs and 45 min. On 4/6/22 I called again as the $100 was still held on my card when I was told it would drop off and then I inquired about the return process placed on hold for about an hour, then was told I was being transferred to resolution person but instead was resolution queue, another 30 min. hold. The process was better explained by supervisor. I am so disappointed in Carnival's customer service that I am not sure I would book another cruise with this cruise line. I would like my full refund and hope customer service gets better. Hard to believe that reprs would not try to work with customer to get another cruise booked. Very disappointed.
Lisa Smith
Desired outcome: I would like a full refund for my cruise.
The complaint has been investigated and resolved to the customer's satisfaction.
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