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CB Car Dealers AutoNation 901 East Interstate 65 Service Rd S, Mobile, AL, 36606, US
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AutoNation
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AutoNation

901 East Interstate 65 Service Rd S, Mobile, AL, 36606, US
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1 complaint
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Mon
8:00 am - 7:30 pm
Tue
8:00 am - 7:30 pm
Wed
8:00 am - 7:30 pm
Thu
8:00 am - 7:30 pm
Fri
8:00 am - 7:30 pm
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8:00 am - 7:00 pm
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10:02 am EDT

AutoNation - Lack of communication with customer when making service appointments

Around the 1st of July I made an appointment online to get my car serviced. In doing so, they wanted to know what was wrong. I told them what I wanted done, including an issue with the transmission. The appointment was for the 7th of July at 7AM. I knew there were going to be problems when I was greeted by someone who had no clue why I was there, and I had to go over everything again with him. I left my car there, and called back the next morning for an update. I was informed that they only had 1 tech for transmission work, and he was busy and would get to it when he could. They had a week to inform me of this situation BEFORE I brought my car in. I called contacted them again yesterday and was told 1-3 weeks.

Desired outcome: I NEED my vehicle back in good working order. I have already had to cancel 1 Dr. appointment for my elderly father

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