KFC

My spouse, Mother, and I were traveling from Biloxi, Ms to Atlanta, Ga and stopped to get a bite to eat at KFC. We pulled over from the drive thru to eat in their parking lot. We ordered a 12 piece original meal. When I opened the box of chicken I thought maybe a mistake was made because the chicken was a thin light colored batter. It looked like home fried chicken. I sent my husband back in to make sure and told him to change one of the breast to short thigh. Instead, he returned with the same chicken and a grilled piece of short thigh to sustitute for the fried breast. He stated the cashier told him, "that just the other day someone came in and said this was not original." The manager said, "well they changed the batter to a lighter batter."

I let him eat two pieces and his sides in the car and my mom and I ate 1. I went back in with the other 8 and asked for a refund because we just could not tolerate the lack of flavor and home style batter that appeared to be only flour based. Then I asked the manager twice did they change the batter and she did not respond. I just want to know did the KFC alter the original flavored batter of the KFC chicken? If not was the KFC located at 840 Liberty Hill Drive in Evergreen, Ga 36401 authorized to make that change?

The new original battered chicken is not good. The manager returned $15.11 of the money spent for a 12 piece original .