American Family Care

On 8/21/19 Went in for a sore throat. Was advised my co-pay was 40.00 which I was aware of. Then Brittney advised me that per BCBS of Alabama that I had to put down another co-pay of 100.00 to go towards my 3200.00 yr deducible. That this 100.00 would be sent to BCBS to go on my file. When I left, I called BCBS & they had no idea what I was talking about. That is not in their policy. The lady at BCSBS called American Family the next day & was advised that this is THEIR policy, & that they take this money to cover what insurance doesn't pay. Really? Isn't that double dipping? So I have spent the last 2 days trying to contact someone with American Care & have yet to get answer. I want my 100.00 back! If my charges are over the 40.00 co-pay they can bill me for the difference & I will pay it. I have left messages for Keisha, David Moltry & no one will contact me. I spoke again this morning with BCBS they have NEVER gotten a check from American Care to go towards someones claim. She said if they ever did get a check they wouldn't know what to do with it... I have filed a formal complaint with the AG of Alabama, with the BBB & after this one I will contact the fraud department for insurance. This place needs to be shut down, they are scamming people daily out of good earned money. You either take the insurance & what it covers or you shut the doors!