Up Level Rewards review: My reward

I signed up for and completed a total of 11 deals to get the $75 plus $25 Walmart gift card. I believe I was only supposed to complete 5 deals. I have emailed the up level rewards customer service multiple multiple multiple times about my issue and not one human has emailed me back it has been the standard reply for that issue. I have been trying to call the customer service representative line for a week now to be told to leave a message and someone would return my call, nobody has returned anything. My delima is I don't have a photo ID! My purse was stolen and I'm in the process of getting everything replaced and it's taking some time. I wanted to know if my fiancee could claim it for me or what I could do? But it seems that they are letting the days run out so they don't have to pay me. This has been one issue I will never take on again.