Menu
CB Theme Parks Universal Studios 100 Universal City Plaza, Universal City, CA, 91608, US
Universal Studios company logo
Universal Studios
reviews & complaints
Universal Studios company logo

Universal Studios

100 Universal City Plaza, Universal City, CA, 91608, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Social media
Working hours
Mon
9:00 am - 10:00 pm
Tue
9:00 am - 10:00 pm
Wed
9:00 am - 10:00 pm
Thu
9:00 am - 10:00 pm
Fri
9:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
9:00 am - 10:00 pm
ComplaintsBoard
M
4:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Universal Studios - unable to ride the rides and utter caoa and disorganization

Order # 20190607USH66353560
Maureen McGinley

I paid $228.00 to go on one ride. We waited in line for 2 hours for the Wizarding World of Harry Potter and then were told we didn't meet enough safety clicks to ride.

Same thin happened with The Revenge of the Mummy.

We would please like our money back. It was a horrific experience.

Maureen [protected]

Read full review of Universal Studios
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.