Menu
Register
Write a review File a complaint
Universal Green Group Customer Service Phone, Email, Contacts

Universal Green Group
Reviews and Complaints

Universal Green Group's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.universalgreengroup.com

Learn how the rating is calculated

2.7 4 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Universal Green Group Reviews 7

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Universal Green Group They really care about their customers and go above and beyond to make sure you're happy with their work

They really care about their customers and go above and beyond to make sure you're happy with their work. I had a few questions and they were super helpful in answering them. The team at Universal Green Group is knowledgeable and professional. They did a fantastic job on my project and I couldn't be happier with the results. Highly recommend them for any of your green energy needs.

Read full review of Universal Green Group
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Universal Green Group Installed 7.5 KW system

Installed 7.5 KW system. Smooth experience. Good professionalism, pricing and customer service.

Read full review of Universal Green Group
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Universal Green Group It was amazin' to have solar panels installed at our house

It was amazin' to have solar panels installed at our house. The team is real smart, knowledgeable. And most importantly polite. They came up with a right plan. Walked through the plan. They followed by the plan. I've never seen such a great professionalism with any companies. Installation of the panels was so quick. I would recommend them to anyone. The team is very approachable.

Read full review of Universal Green Group
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Universal Green Group I had a bad experience with Universal Green Group right from the start

I had a bad experience with Universal Green Group right from the start. The salesperson showed me the wrong math to get me to sign the contract and they took $1000 as a deposit right away. When I realized it wasn't a good deal, the owner wouldn't let me out of the contract and kept the $1000 for their "expenses". They said all the costs working with the city were covered, but when the city found an issue during inspection, I had to pay for it due to a "clause" in the contract. If you don't know anything about solar, don't get involved with Universal Green Group.

Read full review of Universal Green Group
Hide full review

Universal Green Group Complaints 3

ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Universal Green Group I got solar panels from Universal Green Group and they showed me all the details of how much energy it would produce and how much my bill would

I got solar panels from Universal Green Group and they showed me all the details of how much energy it would produce and how much my bill would go down. It's been 6 months now and my bill is still almost the same as before. I tried to contact them but they haven't responded. They said they have a warranty but they're not helping me. I want to do something about it and might even sue them if they don't respond.

Read full review of Universal Green Group
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Universal Green Group I bought a solar system from Universal Green Group (UGG) in June

I bought a solar system from Universal Green Group (UGG) in June . When they finished the job, we paid in full and were told everything was done. But in December 2022, Distributed Generation called us through our electric provider TriCounty (TC) and said that UGG didn't file all the permits and applications. They told us to turn off our system or we'd get fined and disconnected from TC. It's now March 2022 and UGG hasn't responded to us. I've called them and sent emails to Corey the Operations Manager, Moses the Salesperson, and the Info email on their website, but no one's answering. I even asked the installer for help, but he said he was busy with another project and would get to it when he could. I told him our system's been off since December, but he said I should contact the office to see if they could help.

Read full review of Universal Green Group
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Universal Green Group Universal Green Group put in an LG solar battery at our place on June 30th

Universal Green Group put in an LG solar battery at our place on June 30th. But when I got home, it was dead. No lights, no nothing. I tried calling and emailing them, but they didn't respond. I sent them emails on June 21st, 22nd, 23rd, 25th, and 28th, and I even called them, but still no response. Finally, they called me on the 28th to say that our breaker box was flipped, but that wasn't true. We rebooted the battery like they asked, and a light came on for a few seconds before it died again. It was powered by our house, so it wasn't a power issue. They wasted seven days of my time.

Then they said that the serial number had to be entered on the monitoring system, but that didn't make sense because you can't monitor a battery that's turned off. They entered the serial number and said they'd get back to me, but they never did. On June 30th, they came back and said that two fuses were blown. They left to order the fuses and said they'd be back on July 5th to install them. But they never showed up, called, or emailed. They didn't update or contact us until July 13th to say they were coming to fix it.

When they arrived, they said that the store never ordered the fuses. Can you believe it? They never even checked if the fuses were there when they were supposed to bring them on July 5th. The solar battery is dying on our garage wall, and we haven't heard from them since July 13th. It's been a month, and the battery has never worked. Please help us get a working solar battery on the wall of our garage. Thank you. The pictures show the current charge and the battery with zero lights for one month.

Read full review of Universal Green Group
Hide full review

Is Universal Green Group Legit?

Universal Green Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Universal Green Group to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Universal Green Group is known for their high standards and safety. If you're thinking about dealing with Universal Green Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Universal Green Group. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Universal Green Group has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Universal Green Group has registered the domain name for universalgreengroup.com for more than one year, which may indicate stability and longevity.

Universalgreengroup.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Universalgreengroup.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Universalgreengroup.com you are considering visiting, which is associated with Universal Green Group, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Universalgreengroup.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The universalgreengroup.com may offer a niche product or service that is only of interest to a smaller audience.
  • Universal Green Group protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About Universal Green Group

Screenshot Universal Green Group
Universal Green Group is a leading provider of innovative and sustainable solutions for waste management, recycling, and renewable energy. The company is committed to creating a cleaner and greener future by offering cutting-edge technologies and services that help businesses and communities reduce their environmental impact.

With a team of experienced professionals and state-of-the-art facilities, Universal Green Group offers a wide range of services, including waste collection, sorting, and processing, as well as recycling and composting. The company also provides renewable energy solutions, such as solar and wind power, to help businesses and communities reduce their reliance on fossil fuels.

Universal Green Group is dedicated to sustainability and environmental responsibility, and is constantly exploring new ways to reduce waste and promote recycling. The company's innovative technologies and processes are designed to minimize the environmental impact of waste disposal, while maximizing the recovery of valuable resources.

In addition to its commitment to sustainability, Universal Green Group is also focused on providing exceptional customer service. The company works closely with its clients to understand their unique needs and develop customized solutions that meet their specific requirements.

Overall, Universal Green Group is a trusted and reliable partner for businesses and communities looking to reduce their environmental impact and promote sustainability. With its innovative technologies, experienced team, and commitment to customer service, the company is well-positioned to lead the way in creating a cleaner and greener future for all.

Overview of Universal Green Group complaint handling

Universal Green Group reviews first appeared on Complaints Board on Jun 2, 2023. The latest review They really care about their customers and go above and beyond to make sure you're happy with their work was posted on Jun 6, 2023. Universal Green Group has an average consumer rating of 1 stars from 7 reviews. Universal Green Group has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Universal Green Group Contacts

  2. Universal Green Group phone numbers
    +1 (214) 842-6721
    +1 (214) 842-6721
    Click up if you have successfully reached Universal Green Group by calling +1 (214) 842-6721 phone number 0 0 users reported that they have successfully reached Universal Green Group by calling +1 (214) 842-6721 phone number Click down if you have unsuccessfully reached Universal Green Group by calling +1 (214) 842-6721 phone number 0 0 users reported that they have UNsuccessfully reached Universal Green Group by calling +1 (214) 842-6721 phone number
  3. Universal Green Group emails
  4. Universal Green Group address
    305 W Spring Creek Pkwy STE 100B, Plano, Texas, 75023-4658, United States
  5. Universal Green Group social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Universal Green Group Category
Universal Green Group is ranked 24 among 44 companies in the Sustainable Home and Construction category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.