The complaint has been investigated and
resolved to the customer's satisfactionResolved Universal Adcom — Scam
resolved to the customer's satisfaction
Just after the new year I was called by their salesman with a proposed advertising agreement. I was told that each county I sign up for, a magnet with our ad would be sent to every home in those counties. I was told this is a magnet which is sent out only every five years and had potential of advertisement for those five years. I was also told I had to decide that day as it was crunch time and they were going out on Jan 19 & 20. So later that day, I called him back and approved McHenry county and was then told I could call by tomorrow to agree to Lake County. So the next day, I called and agreed to the other county as well. Sounded like a sweet deal!
SHOULD HAVE KNOWN!!!
Well, by end of January I called to follow-up that our magnets had indeed gone out and find out when I would receive the 50 complimentary magnets which came with each county. I was told by a customer service rep that when an order is placed it could then take up to 12 weeks. I explained to her, that is not at all what we were told, but she insisted. So, confused and not happy with those answers, like a dummy, I waited. Well, a few days after my phone call I suddenly received the complimentary magnets for Lake County, strange... So, I waited a week or so longer for the other county and never receiving it, I called customer service again.
Well, this time the rep took the time to explain their actual procedures and this is when I found out everything the salesman told me was a LIE! They only print UP TO (key words) 1000 magnets for that select county, 50 go to each advertised business and the remaining go to the distributing company, which is who actually ordered the magnets for distribution. Universal Adcom has no idea how these companies distribute these magnets, Universal Adcom does not mail anything but to the distributing company. The whole 5 years story and every household was all BS. When I explained to her what I was told and asked for a manager I was told I could only leave a name and contact number.
Well, a week later and I have yet to hear back! As for the magnets for McHenry, doubt they ever even printed them. I have yet to receive. The tracking number through UPS which they provided and would not track for me, said the package was lost a month ago and Universal Adcom was notified.
Well, I have disputed these charges on my credit card and have won as they didn't even fight it! THEY KNOW WHAT THEY DID! AND THEY BACK THEIR LYING, CHEATING SALESMAN WHO PROBABLY EARN COMMISSION!
I saw that this company also DBA MANY other company names and you should beware of any of them for now!!!