United Steel BuildingsThis company is a RIP OFF!!!!

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a verified customer
Verified customer

PLEASE do not send any of your money to this company!!! These people are a scam to take your money and so far nothing has been done about it. I read some of the complaints about the business before going forward and I even forwarded these websites with complaints to the salesman (Paul) at USB. With their smooth talking they insured my husband and I that those were only the complaints of a few customers out of thousands. Unfortunately, their smoothing over worked and we believed them. We sent a deposit of which was all they were requesting at the time before delivery and so they said the balance would be paid upon delivery. However, only a few weeks later they tried to go up $2000.00 dollars due to building code changes (which they were supposed to have already checked and a beam they needed to add due to where our doors were going, which again they were supposed to have known and figured out all of this before our initial deposit). Thank goodness that due to our county code inspector writing a letter they agreed to take off the amount for the codes but still added on almost $400.00 for the beam to our initial estimate. We went on assuming everything would be fine. We did not hear anything for a few more weeks so upon my husband calling back they said they were waiting on our fabrication deposit of $2300.00 + before they could begin. However, no one had contacted us and made us aware and furthermore, in the beginning they told us the building was already fabricated due to the previous guy backing out on it and this is why we were supposedly getting such a deal. We couldn't understand why a fabrication fee needed to be paid for a building that was supposed to have already been fabricated and also this was the first we had heard of this. At this point we were just fed up and even called the owner of this operation William Knote at home. They offered us a refund of our deposit less the cost for the stamped blueprints which we said we would take. In the beginning Melinda-Ann clearly stated the blueprints normally run a "couple" of hundred dollars. However when it got down to it they told us they cost $850.00 and they would deduct that from our initial deposit of $2600.00. We agreed although we thought that was a bit much we wanted to get back what we could and just be done so that we could get as far away from this company as possible. We asked for a certified check, however, Melinda-Ann stated they will not be sending a certified check and that it will take them 30-90 days to get our check back to us anyway. Therefore, we could receive a bad check and them have to end up suing and going to court for something as simple as what could be an honest refund. However, honesty is something this company knows absolutely nothing about and they are out to get whoever will fall victim for their scam. Unfortunately, we did and we want to let everyone know how their business runs. Remember, without customers they won't have a business, they will eventually have to close down if they aren't doing business and their days of scamming people and taking honest people's hard earned money will be over!!!


  • Ar
    armmot3002 May 12, 2018

    I submitted an online request for a simple metal garage. I got a call from a sales rep who immediately started playing games. He said that he had a cancelled order for a slightly smaller garage that he would sell to me at cost. He said normally the garage sold for $49K and that he would give me a deal at $23k. You can buy a garage of this size for $10 from homedepot.com. There was lots of pressure to commit the same day and that they would need a $5, 000 deposit. I just hung up the phone its clear these people are scammers...

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