United Overseas Bank / UOB Banksammy koh, senior avp

M Jul 22, 2019

UOB ur slogan of "Right by you" is a joke especially when none of your customer relations staff practices nor prescribe to your core values.
Soo far all our experiences with your team have been frustrating & distasteful. Downright to the managerial level to the likes of Mr Sammy Koh, Senior AVP who breach the golden rule of "customer service" - the humanity touch. All he cared abt (in his words) "I m just here to deliver the message" like a automated machine regurgitating his script with absolute ZERO humanity touch and absolutely disregard of the customer's feedback. Sarcastic & cynical was his attitude. With the perpetual habit of cutting a customer off.

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