Unifury
reviews and complaints

I recently ordered some items from Unifury, a well-known website that specializes in personalized gifts and accessories. Like many people these days, I was hoping to give my loved ones something unique and thoughtful, and I was excited to see what kind of products they had to offer.

Sadly, my experience with Unifury has been less than stellar. Although I placed my order on November 26th, I received very few updates about its status. I did receive a notification that the package had been shipped on November 28th, which I thought was a good sign.

But when I didn't hear anything else for a while, I decided to reach out to Unifury on social media. Unfortunately, I wasn't able to get anyone on the phone, so I was hoping that Facebook would be a good way to communicate. I asked about the status of my order, but I was just told that it had already been shipped.

This was confusing and frustrating, especially since I had no way of tracking the package or knowing when it was going to arrive. I decided to send a few more messages, but there still wasn't any response.

Eventually, I became so fed up that I disputed the PayPal transaction. I just wanted my money back at this point, since I felt that I had been lied to and given false information.

To my surprise, Unifury responded to say that my order was still in production. This was frustrating since I had been told that it was already on its way, and I was even more upset that I had to go through such a hassle just to get any kind of response.

At this point, I just want my order to be canceled and my money returned. I don't think it's too much to ask for some basic communication and transparency. Although I appreciate that delays can happen, I believe that it's absolutely unacceptable to lie to a customer or provide them with incorrect information. I hope that Unifury will take my concerns and criticism seriously and work to improve their customer service going forward.

Recently, I placed an order at Unifury.com for my girlfriend's birthday gift. I must say that the product arrived on time and as described. My girlfriend was overjoyed when she received it. The product idea is so unique and cute that it made her day.

However, there were a few issues that I faced related to my order, which could be improved. After placing the order, I received several emails from Unifury regarding my 'negative experience' with my order, which was quite confusing for me. It made me worry and raised concerns that my order might get canceled or delayed. Upon further inquiries, I realized that there was no such negative experience encountered by me, and it was merely a technical hitch or misunderstanding.

Although this issue did not affect the product's quality, it did impact my customer experience. I believe that such emails asking about a negative experience can cause confusion and inconvenience, especially for time-bound orders like mine. I would request Unifury to take notice of this matter and work towards improving their communication process with their customers.

In conclusion, I would recommend Unifury for its creative and unique products, but I do hope they streamline their customer communication process to avoid any confusion or inconvenience for their customers in the future.

I recently had an experience with Unifury that left me feeling incredibly frustrated. I had placed an order with them and realized that I needed it shipped to a different address than what I had initially provided. Unfortunately, I found that their customer service was not available by phone, so my only option was to reach out to them via email.

While I understand that email communication can sometimes be more convenient for certain situations, I was dismayed by the responses I received. They were generic and unhelpful, essentially telling me that once my order had been shipped, there was nothing they could do to assist me. This was disheartening, and I felt like my concerns were not being taken seriously.

As I continued to track my order, I discovered that it had not even been delivered to the post office yet. Despite multiple emails to Unifury, I continued to receive the same generic responses without any acknowledgement of the issue at hand. This further cemented my feeling that I was not being heard as a customer.

To add insult to injury, the emails were only sent in the middle of the night, making it impossible for me to respond during business hours. Overall, I was extremely disappointed with the lack of customer service provided by Unifury. It left a bad taste in my mouth, and I would be hesitant to order from them again in the future. Hopefully, they will take steps to improve their communication and support for customers going forward.

My experience with Unifury (unifury.com) has been quite frustrating. I recently placed an order on 11/23 for six Christmas ornaments and my credit card was charged on 11/25. A couple of days later, I received an email notification that my items had been shipped along with a tracking number. However, things took a negative turn from here on.

Despite the promised shipping information, I never received my order. I made several attempts to contact the company, leaving messages and sending emails, but never received any response. I even tried calling repeatedly, but their answering machine was the only thing that answered my calls. Finally, feeling disheartened and cheated, I had to take the unfortunate step of calling my credit card company to establish a dispute.

Based on my experience, I would strongly advise against doing any business with Unifury unless you enjoy throwing away your hard-earned money with nothing to show for it. This seems to be the new normal business practice of this company and it is incredibly disheartening to see how they treat their customers.

So, I came across a Facebook ad for Unifury and decided to purchase 5 Christmas ornaments as a gift for my loved ones. Unfortunately, my experience with this company wasn't the best. Though I did receive my order on time, I was highly disappointed with the quality of the print on the ornament. It wasn't anything like what the computer proof had displayed. I was highly disheartened and decided to contact their customer support team in hopes of some assistance. Initially, I received a text message from them asking me about my concerns and how they could be of help. However, despite having communicated my issue to them, I was still stuck at the same point with my problem unresolved.

To say that I was disappointed with Unifury would be an understatement. I was left wondering how a seemingly reputable company could produce such low-quality items and treat its customers in such a poor manner. Had I come across these reviews before, I wouldn't have wasted my money on such inefficient services. Though I understand that a mistake can happen, the fact that they failed to correct it properly and communicate effectively with their customer is something that shouldn't be taken lightly. It's essential for businesses to make sure that their customers are satisfied with their services.

In my opinion, Unifury needs to take responsibility for their shortcomings and make changes to improve themselves. The experience I had with them requires a significant overhaul in their customer service and product quality as well. I hope that in the future, they can rectify their mistakes and make amends with their customers. Until then, be wary of purchasing from Unifury as it can lead to disappointing results.

I recently made a purchase from Unifury, a total of 6 items to be exact. The entire process of ordering was smooth, and I was excited to receive all of the items I ordered. But unfortunately, I faced some issues with the delivery of my order.

Out of the 6 items I ordered, only 4 items arrived in three separate shipments. Although the items I received were of good quality and met my expectations, I was extremely disappointed when I didn't receive my two mugs, which were ordered in October and had still not arrived in December.

I was forced to contact Unifury multiple times to inquire about the missing items, and I was met with unsatisfactory responses. The company repeatedly asked me to provide pictures of the items I did receive, which was difficult as I had already given them away as gifts.

Despite me providing them with a list of every item I ordered, and clearly outlining the missing mugs, the company has refused to reimburse me for the items that never arrived. They have charged me $55.80 for the missing mugs, and despite my numerous email requests for a refund, they continue to ignore it.

This lack of customer service and communication has left me feeling very disappointed in Unifury. I will definitely not be purchasing from them again, and I strongly advise others to think twice before doing so. It is simply unacceptable for a company to take customer's money for items they have not received.

Recently, I made a purchase from Unifury.com for multiple customized cups. While the majority of my order met my expectations, unfortunately, one of the cups arrived with a blurry and unclear print that looked vastly different from the others. As any conscientious customer, I promptly reached out to the customer service team to rectify this issue. However, I was disappointed to receive a less than satisfactory response. The customer service representative essentially dismissed my concerns with a flimsy excuse that printing on the cups is a tricky process at times, implying that blurry prints are somewhat normal.

This was quite upsetting to me, especially considering the high cost of the product, which was close to $30. It's not unreasonable to expect that all of their products would be thoroughly checked and of a consistent quality before being shipped out to their customers. I was very dissatisfied with their lack of professionalism in handling my complaint and their inability to provide a replacement for the subpar product.

To add to my frustrations, I had to wait almost a month for the product to be delivered and there was no notification for shipping. I only became aware of the shipment once the product was already delivered. This is definitely not the kind of customer experience one expects from an online shopping platform.

Overall, my experience with Unifury.com was unsatisfactory. While the majority of my purchase met my expectations, the poor quality of one of my items and the unprofessional actions of their customer service team overshadowed any positives.

I recently had an unfortunate experience with Unifury, an online store that specializes in personalized gifts. I mistakenly ordered two of the same product, which I only realized after receiving a text notification about my purchase. Immediately, I responded within three minutes informing them of my unintended purchase and requesting to modify my order. But, unfortunately, I didn't receive any response.

After waiting for some time, I decided to email them regarding the same issue. Sadly, it took almost eight hours for them to get back to me. They replied to my email stating that they couldn't refund me for the extra product, which was disappointing to me. According to them, I didn't cancel my order within their two-hour cancellation policy. However, I believe that I did so within the window time, and their policy should be more lenient towards customers making honest mistakes.

Being dissatisfied with their response, I am now forced to involve my bank to get my money back. I find this completely unacceptable, especially since their error was not mine. The ordeal has been frustrating and has caused me an inconvenience.

The item I initially wanted was priced at $44.95, and they won't refund me the extra $55.95 for the duplicate order. I feel utterly powerless in this situation and have been left with no option but to take matters into my own hands. I have lost all confidence in their ability to handle such situations with empathy and professionalism. With this experience, I will not order from them again, and I would advise you not to patronize them either.

I have been absolutely thrilled with the quality and personalization of the products I have purchased from unifury.com. In fact, I've had the pleasure of ordering from them eight times now, and I feel like I've struck gold each and every time.

The attention to detail in the personalization process is second to none. I've ordered six pillows and two mugs, all of which feature the likeness of my loved ones, and each one looks just like the real person. The reactions from those who have received these gifts have been nothing short of amazing; everyone has been absolutely delighted.

While it is true that there isn't a phone number to call if you need to speak to someone directly, I've found that their customer service team is highly responsive to email inquiries. I typically receive responses within two days, and they have always been able to help me with whatever questions or concerns I've had.

On a couple of occasions, I did experience some delayed deliveries. However, I was pleased to find that they always took responsibility for the issue and ensured that the product ultimately arrived in a timely manner. Additionally, they always apologized for any inconvenience that was caused.

Overall, I am thrilled with my purchases from unifury.com and will continue to be a loyal customer. While I cannot speak for anyone else's experience, I can wholeheartedly recommend this website to anyone looking for unique and personalized gifts that are sure to delight their loved ones. In fact, the picture included in this review is of an anniversary gift that I gave to my husband - it was a huge hit!

I completely understand the frustration that can come with shipping delays, and unfortunately my recent experience with Unifury (unifury.com) has not been positive. I placed an order for ornaments on November 12th, with the understanding that it may take a few weeks to arrive, which was perfectly fine since I didn't need them until December 25th. However, after November 24th, I stopped receiving shipping updates and the items seem to be lost in transit. I reached out to customer service for help, and while they did eventually rule the items as lost (taking 4 days to do so), the only options given were a refund or replacement - neither of which would arrive in time for Christmas. Additionally, while it's nice to receive a coupon for a future order, I can't see myself ordering from this company again after this experience. To make matters worse, I have not received a response to my recent email and their phone number goes straight to voicemail (leaving me to question if there is only one phone line being used?). It's also unclear to me where this company is located, as they claim to be from the UK but I am suspicious. It's incredibly frustrating to have no options for a replacement item in time for Christmas and I would strongly advise against ordering from this company. In fact, I wish I had seen negative reviews before making my purchase. It's also worth noting that their site seems to inflate their own ratings, so I wouldn't put too much trust in them. In short, I would recommend avoiding Unifury.

Unifury is a company that specializes in personalized gifts and sells them online. However, the company seems to have no physical presence in the USA, with its only storefront being a UPS drop box in California. One may think it's odd, but given that the world has been impacted by COVID-19, their lack of employees at the storefront is understandable.

Unfortunately, one reviewer, who lives an ocean away in China, got billed by Unifury on their Mastercard four weeks ago, and yet the product they ordered has not been shipped from China. This has led them to consider canceling their order, which seems reasonable under the given circumstances.

It's important to note that the reviewer has called Unifury a scam, although it's not clear why they think that. It could be due to a delay in shipping, or perhaps they have had other issues with the company. Nevertheless, it's essential to be cautious about whom you do business with online.

If you're considering purchasing from Unifury, it would be wise to research the company thoroughly. A quick Google search for their address will reveal the storefront in California, which may put some minds at ease. However, it's still essential to exercise caution when making online purchases, especially from companies that are not well-known or established. Overall, take the time to do your due diligence and make informed decisions.

As a recent customer of Unifury, I was unfortunately disappointed with my experience. I had purchased an ornament on their website in mid-November and received confirmation that it had been shipped out on November 16th. However, over a month has passed and I have still yet to receive my order.

Despite my numerous attempts to reach out to the company via email and phone, I have not received any response back from them. This lack of communication and transparency has left me feeling frustrated and concerned about the legitimacy of this company. At this point, I have come to the conclusion that I will likely never receive my order or a refund for my purchase.

I cannot help but feel suspicious about the location of the company, as it seems like it could potentially be based in China. This lack of transparency and their failure to address my concerns has significantly impacted my experience with Unifury.

I would strongly advise other potential customers to avoid this particular company, as my experience has left me feeling disheartened and disappointed. It is always important to do your research before making a purchase online, and in this case, I wish I had been more cautious.

I recently visited the website of Unifury and while I was impressed with the quality and creativity of their products, I can't help but feel disappointed with the delivery process. In particular, I'm very upset with the poor packaging of the mugs that I bought from the site.

I ordered two mugs and sadly, both of them arrived broken, despite the fact that they looked absolutely beautiful on the website. There were visible cracks in several places, and it appeared as though they had been mishandled in transit. One of the mugs was a gift for a friend's birthday, and frankly, it was quite embarrassing to have to apologize for the condition it arrived in. I had another friend who faced a similar issue with their Unifury mug, and to hear that this was a repeated occurrence really stresses the level of disappointment that I feel.

That being said, I will give credit to Unifury for their prompt response in sending a replacement for the damaged mugs. Their customer service is impressive, and the new mugs arrived in good condition, which was a relief. However, I do feel that the company should seriously consider improving their packaging methods. Given that their products are delicate and there's a risk of breakage in transit, it's essential that they take adequate precautions to ensure that their products arrive to their customers intact.

Overall, I'm satisfied with the quality of the products that Unifury offers. However, it's important for them to realize that a significant portion of the customer experience is the handling and care that's taken when shipping their products. With that being said, I hope that they will take customer feedback seriously and work to resolve this issue to ensure that their beautiful products arrive safely in the hands of their customers.

As the holiday season approaches, it's only natural to want to get a head start on Christmas preparations. That's why, in mid-October, I decided to order a special Christmas ornament from Unifury—an online retailer that specializes in personalized gifts and products that are tailored to the individual. I thought it was a great idea to order early so I could avoid any potential shipping delays or inventory issues that often arise during the busiest shopping season of the year.

So imagine my excitement when, on October 26, I received an email notification that my order was ready to be shipped! I eagerly awaited for my package to arrive, but as of December 1, the item had still not been delivered. After checking the tracking information provided by Unifury, I realized that there had been no update regarding the shipment of my ornament. Worried that it might have gotten lost in transit, I decided to reach out to their customer service team by email.

Unfortunately, I didn't receive a response to my first email. Undeterred, I decided to follow up with another email requesting verification of the shipment. I even checked my spam folder to make sure I hadn't missed any correspondence from Unifury. As someone who prides themselves on good communication skills and professionalism, I was frustrated by the lack of response from the company.

I understand that delays can happen, and I'm willing to be patient when it comes to shipping. But it would be reassuring to receive some kind of update or assurance from Unifury that my ornament is still on its way. As it stands, I'm left with uncertainty and disappointment—especially since I had ordered the item with plenty of time before Christmas.

In conclusion, while I appreciate the unique and personalized products that Unifury offers, I must admit that I'm disappointed with their lack of communication and shipment information. It's always frustrating when a company doesn't live up to expectations—especially during the holiday season. Hopefully, they can rectify the situation and work towards improving their customer service in the future.

As a consumer, I had a less than satisfactory experience with Unifury and I must say, I am disappointed. I ordered five custom ornaments through their website on November 23, 2020, and was provided with a tracking number on November 27, 2020, indicating that my package was shipped via USPS. However, to my disappointment, the tracking number was not recognized by USPS and there was no record of the package. I tried reaching out to Unifury via email and phone messages, but to no avail. Unfortunately, it seems as if my money has gone to waste and I have nothing to show for my order.

It is frustrating when companies, such as Unifury, do not provide efficient customer service as it leaves room for an unsatisfactory experience. Considering this, I would caution anyone interested in purchasing products from Unifury, and instead suggest that you seek out other companies with more reliable practices. It is unfortunate that this incident has caused me to feel hesitant and skeptical about online shopping experiences. I hope that Unifury addresses these concerns and prioritizes better communication with its customers in the future.

I was excited to find Unifury, an online retailer offering customizable gifts and products - it seemed like the perfect way to give a unique and personalized gift to a friend. Unfortunately, my purchase has not gone as smoothly as I would have liked.

After placing my order on December 4th, I eagerly awaited its arrival from California to my home in Arizona. However, despite the tracking information indicating that my package was in transit on December 8th, it still has not arrived as of December 18th. Disappointed and frustrated, I reached out to them to inquire about the status of my order. However, there seems to be no way to contact them except through a Contact Form, which I have submitted twice with no response.

As a result, I am feeling doubtful and worried that I may not receive my purchase at all. I understand that COVID-19 has impacted shipping and delivery times, but the lack of communication and assistance from Unifury has left a sour taste in my mouth. I was hoping for better customer service from a reputable company, and unfortunately, that has not been my experience. This lack of customer support has led me to decide that I will not be purchasing anything from them in the future.

As someone who loves decorating their Christmas tree with meaningful ornaments, I was excited to come across Unifury and their personalized star ornaments. I placed my order on December 1st, hoping to receive the ornament in plenty of time to hang it on my tree. However, it wasn't until December 21st that the ornament finally arrived at my doorstep, just in time for Christmas.

While I was pleased with the overall design and image on the ornament itself, I did notice a glaring issue with its construction. The hole to hang the ornament on the tree was off-center, placed on one of the side points rather than at the top as it should have been. This may seem like a small detail, but it made hanging the ornament a bit tricky.

Feeling a bit disappointed, I attempted to contact Unifury's customer service team three times in hopes of resolving the issue. Unfortunately, I never received a response from them, leaving me feeling frustrated and helpless. It is unacceptable for a company to ignore customer complaints or concerns, especially when it comes to a product that was not made correctly.

With no other recourse left, I decided to take matters into my own hands and file a claim with my bank. While it is unfortunate that it had to come to this, it is a necessary step in order to prevent companies like Unifury from taking advantage of their customers. I hope that they will take responsibility for their mistake and work to make things right in the future.

My experience with Unifury was disappointing, to say the least. I had heard great things about this website and couldn't resist ordering a customized mug with three of my favorite animals. However, this excitement was short-lived as I realized there were no previews available for the item I wanted to purchase.

I went ahead and ordered the large size mug, but to my dismay, the images looked small and underwhelming. I had paid good money for this product, expecting to receive a high-quality and well-crafted item, but what I got was nothing close to it. Upon receiving the mug, I noticed that the images were indeed the same size as the ones they use on their smaller-sized mug, making it look poorly designed and cheap.

To make matters worse, one of the German Shepherds that I had requested looked more like a retriever, which was quite disappointing for a company that prides itself on custom-made products. Frustrated, I contacted their customer service team and sent them a picture of the incorrect design. However, they refused my request for a refund and instead offered to help me in the future.

While the company's response was polite, it didn't soften the blow of spending $26 on a subpar product. My experience left me feeling ripped off and with no desire to do business with the company again.

In conclusion, I do not recommend Unifury for anyone looking to purchase customized products. The lack of previews and poor quality of the final product make it an unreliable source for personalized items.

I recently had an unfortunate experience with Unifury and their customer service left me completely disappointed. I placed my order, eagerly anticipating the arrival of my personalized product, almost two weeks ago. However, my excitement was short-lived as I began receiving emails from Unifury asking me to confirm my order before shipping. It's not unreasonable to confirm an order, especially for personalized products, but three times was excessive. But I went along with it, thinking it would speed up the process.

Unfortunately, the confirmation requests delayed my order past the deadline in which they could ship for holiday delivery. It was frustrating to learn that the product I was banking on receiving as a gift would not arrive in time for Christmas. And to make matters worse, when I inquired about a refund, I was told it was not possible.

Their customer service was hard to reach, which added to my disappointment. I understand busy periods around the holiday season can impact any business, but their lack of communication and unsympathetic attitude made me feel like my order didn't matter. It was frustrating to feel like I had paid for a product that was not even sending and couldn't get my money back.

In my opinion, Unifury is not a trustworthy company and I would not recommend their services to anyone. I suggest choosing a different business to work with, one that values their customers and stands behind their products. Overall, my experience with Unifury was disgusting, and it was not worth the trouble.

As someone who was eagerly looking forward to receiving their three Christmas ornaments from Unifury, I'm sad to report that my experience was less than satisfactory. I placed the order on November 16, but after a shipping label was created on November 20, it seems that the items are still languishing at a facility in California as of today, December 7. Despite having paid through Paypal and receiving confirmation from Unifury that the items had been shipped, the USPS tracking information paints a different picture- indicating that the items have not yet been shipped. This is obviously frustrating and disappointing.

To compound matters, I have reached out to Unifury via email thrice but received no response. Their phone lines are similarly unresponsive, with the voicemail box repeatedly indicating that it is full and unable to accept additional messages. This is not the level of customer service I expected from a business, and it has only served to further dampen the festive mood of the season.

It is my hope that Unifury will take a more proactive stance in addressing customer concerns and ensuring that their products are delivered in a timely, efficient manner. There's still time for them to salvage the situation and earn back customer trust- but this will require a concerted effort on their part. Fingers crossed!