Underground Reptiles

So, my boy saved all his allowance for ages to buy himself a couple of red-eyed tree frogs from Underground Reptiles. When they arrived, they were alive, as they claim, but unfortunately, they weren't in good health. As rudimentary amateur pet owners, we followed their instructions after realizing the frogs were not doing well. The response we got from their customer support was beyond ridiculous, they gave us the runaround and treated us like we were a complete bother. To make matters worse, we weren't able to speak to anyone higher up in the chain to address our problem. It's clear underground reptiles doesn't give a hoot about how they treat their customers.

We forked over nearly 100 bucks, but they only offered us one red-eye tree frog for gratis, and the other one was at a wholesale rate. Still, they had the nerve to expect us to pay shipping for the new ones, to top it all off. If we didn't want to deal with the headache, we could get a measly 25 dollars in credit. Are they kidding me?

Instead of owning up to their mistake, they told us that amphibians are delicate creatures and what happened was beyond their control. If you're planning on buying a pet, please learn from our godawful experience and look elsewhere. Trust us, do NOT buy anything from undergroundreptiles.com.

Wow, lemme tell you 'bout my experience with these guys at Underground Reptiles. So, I was really stoked 'cause they had these axolotls that were way cheaper than any other place I could find. Plus, they let me choose when I wanted them delivered, which was pretty sweet. But then, they went and messed up my order by delaying it a whole day! I mean, it wasn't that big of a deal, but I had to take off work 'cause I was told they were gonna come at any time that day.

So, I had ordered two axolotls on a Monday and picked Thursday for delivery. But when they finally arrived, one of 'em was totally out of stock! Now, I get it, it happens, but I bought these babies almost a week in advance and it seems like they could've at least set one aside for me, you know? And then they asked if I wanted a different breed for the second one, but even that was out of stock! So, I asked for a refund and it's been way too long and I still haven't received it.

On top of all that, the customer service reps were short and not very helpful. Honestly, I'd say it's worth paying more for a better shipping, handling, and overall service. I might've saved some money, but it wasn't worth all the hassle.

So, my daughter got a little too excited and decided to buy a baby iguana blue axanthic from Underground Reptiles. I mean, who wouldn't want a cute little companion to hang out with? But let me tell you, this little guy turned out to be a bit of a handful.

He's huge, and to be honest, quite aggressive. Despite spending close to 400 bucks on supplies and a terrarium, this iguana is still turning black and refusing to let anyone come anywhere near him. It's been two weeks since we got him and my daughter, who is autistic and did a ton of research on how to be a good iguana owner, cries every day because she can't even touch him or feed him without getting bitten.

Honestly, the way things are going, I wouldn't be surprised if this little guy is two or three years old and was either never handled or was caught wild. I reached out to Underground Reptiles, and all they wanted was a picture of his habitat and the temperature. But guess what? His habitat and temperature are perfectly fine, and it's the iguana's aggression that's the problem here.

I was really hoping that Underground Reptiles would have been helpful and suggested some ways that we could ease the iguana into our family, but all they did was give us a generic response. So if you're thinking of buying a reptile from these guys, think again. They might try to act like they care, but when it comes down to it, they don't have a clue.

If you're still thinking of getting a reptile (and trust me, they do make great companions), just be careful and make sure you get one from a reputable source. And maybe wait until you're a little more experienced before diving into the deep end with an iguana.

So, I recently purchased three emperor scorpions from Underground Reptiles and received them just last week on Tuesday. I always make sure to document the unboxing process, and this time was no different - except for the fact that two of the scorpions were completely unresponsive and the third barely moved at all.

I was pleasantly surprised when I received a call from Underground Reptiles the next day, just to check in and make sure everything was okay. I explained the situation and was sent an issue form to fill out. Unfortunately, when I called back the next day, the form hadn't been received. This happened again when I filled it out a second time.

To their credit, Underground Reptiles did send me an email requesting video and pictures of the scorpions. However, I didn't hear back from them for an entire weekend and had to call again myself. This time, I was offered a solution - a replacement scorpion for 50% off, as well as reduced shipping for $30.

To put it plainly, I was not pleased. $55 for a replacement scorpion to make up for two that I received in poor condition? That just doesn't cut it for me. I have no plans to do business with Underground Reptiles again, no matter how much I may want some of the other scorpions and snakes they have for sale. I definitely wouldn't recommend them to anyone either - in my experience, they were the worst shop I've ever dealt with.

Hey there Rian Gittman,

Just wanted to drop a line and share my thoughts on my experience with Underground Reptiles (undergroundreptiles.com). So, I bought a uromastyx from you guys back in November, but sadly the lil' guy only lasted a month. I noticed a change in behavior pretty quickly, so I reached out to your company for help. The response I got was to soak the uromastyx in water 'cause it was "constipated". But, tbh, I knew there was something more going on than just that.

The guy I spoke to said I could get a "discount" 'cause of the lost pet, but I wasn't really feeling that - I mean, my pet had passed away! So, I decided to give the company another chance and made a second purchase with the option to pick it up at a facility.

When I got to said facility...there was no package for me to pick up. Later, I found out from one of your employees that the item was "out of stock". But, I mean, why didn't anyone contact me beforehand to give me the heads up? Like, come on, guys! And what's worse, over the following days, I kept checking the stock and it said there were still items available. Not cool, not cool at all.

Needless to say, I'm pretty disappointed with the way things went down. I don't think I'll be doing business with Underground Reptiles again and it's sad 'cause I was looking forward to more experiences with the company. But, at least the refund happened relatively smoothly and quickly.

So, yeah, that's my two cents. Thanks for listening and take care.

So here's the deal. I got my scorpions from Underground Reptiles, and let's just say things did not go as planned. One of those babies was flipped over in its case and looked deader than dead. The other one was barely moving and looked like it might join the first one any minute now. Naturally, I reached out to customer service. And what did I get? A request for pictures of the damn scorpions. Like, come on! They were clearly not doing well to begin with.

So I sent in the pictures like a good little customer, thinking maybe Underground Reptiles would hook me up with some healthy replacements or a fat refund for the trouble. But nooo. Then they wanted pictures of my tank setup. What?! That's just freaking ridiculous. I know how to take care of scorpions, okay? These little guys came all messed up from the get-go.

And then, to add insult to injury, they kept asking for more and more pictures of my setup so they could pin the deaths of the poor little guys on me. Like I'm some kind of scorpion murderer or something. Excuse me? I asked for my money back, but all they could talk about was the damn pictures.

Listen, I've bought scorpions from other sites and they're still alive and kickin'. This was hands down the worst customer service experience I've ever had. Thanks for not answering my phone calls and taking forever to respond to my emails, Underground Reptiles. You lost a customer for good.

So, I got my order from Underground Reptiles last week. Ordered a slick-looking snake on Friday and chipped in an extra 20 clams for delivery on a Saturday. But you know what? FedEx messed things up, and that's why I'm only coughing up two stars for this review (otherwise it would have been straight zeroes, man). Apparently the snake had to make a journey all the way from another state and it got stuck over in Memphis... I don't even know where that is, but it sounds like a real trouble spot. By the time the slithery dude showed up at the FedEx office on Saturday afternoon, it was already too late to haul him back to my place. So I ended up waiting until Monday just to get my hands on the sorry guy. But that wasn't even the worst part. When I cracked open the box, the smell nearly choked me out. Turns out my new pet was already as stiff as a board. It was so gnarly I even saw a couple of gnats buzzing around its lifeless body, like they were ready to set up a little buzzard party. It's a total bummer because it was actually a pretty good-looking reticulated python. Now I'm just hoping the company will take responsibility and do something about it. I've already made three calls to them today, but it doesn't seem like they're in any rush to hook me up with a new snake or find a way to deliver one that's not dead. Plus, you wouldn't believe how much time I've invested in this already - driving over 30 minutes just to get to the FedEx joint, then another 30 minutes back without so much as a slinky to show for it. And to add insult to injury, I've also asked for a refund of the extra 20 bucks I forked over for Saturday delivery and haven't heard a peep back on that, either. So all in all, not the best experience I've ever had, and I wouldn't recommend them to anyone who doesn't want to end up with a buzzard buffet on their front porch.

Man, let me tell y'all about my experience with Underground Reptiles. I was seriously stoked to order an Axolotl and paid $45 for 1-day shipping on August 17th, with a delivery date of the 20th. But guess what? That day came and went and I didn't receive my little dude. I called them up and they told me they were out of stock when I had already bought and paid for it! They promised they'd have some in stock by the beginning of the next week so I was like, ok, I'll wait.

But then the next week arrives and I called them up on a Wednesday to ask where my Axolotl is at. And wouldn't you know it? They're still out of stock! They said they'd have some in by the end of that week or the beginning of the next, so I try to hold on. Today, it's August 31st and I called them up again, asking where my Axolotl is at. They offered me a refund, but only minus 15%, or store credit, or to wait even longer to get my little buddy. I tried arguing with them, but no dice.

This is some ridiculousness right here, y'all. I think it should be illegal for a business to do this kind of thing. It's like they take your money and then forget about you. So now I'm still waiting for my Axolotl. Smh.

So, I basically bought a baby Asian Water Monitor lizard as a X-mas present for my nephew. Ordered it from the Underground Reptiles' website on December 5th, 2020, and it arrived three days after looking kind of alright. As a responsible pet owner, I offered it various types of food, but to my frustration, it refused to eat anything.

After a few days, I reached out to their customer service to let them know about the situation. They advised me to open a support ticket, and I did as directed. However, I ended up exchanging multiple emails with their representatives, sending pictures, but they didn't provide me with any actual solution. All they suggested was to feed the creature with insects, rodents, etc., which I'd already attempted numerous times before.

On their website, it mentioned that the monitor was devouring crickets and silversides, but that was not the case for me. As the days went by, the monitor's health deteriorated, and unfortunately, it died on January 3rd, 2021, barely even a month after it arrived.

I was profoundly disappointed with the entire experience, and it's sad to say, my first experience with Underground Reptiles will probably be the last. I won't be returning and won't be recommending them to anyone. It was a big letdown, and now I feel bad that I ruined my nephew's X-mas present.

So, I recently made my first order on Underground Reptiles, and I was excited to finally get my hands on some exotic animals! However, things didn't quite go as planned with my order. To start with, my order was missing the frogs I had purchased, which was frustrating. But the real kicker was that the chameleon I had ordered was smaller than what I had paid for. I had ordered the larger and more expensive one, but received the smaller version instead. I requested a credit memo, but never received one.

I reached out to their customer service team, and while they were helpful, I soon discovered that there was apparently a difference between their wholesale website and retail. Since I was a wholesale customer, I wasn't informed that the product I had refused on the retail site couldn't be credited back to my wholesale account. This created quite a mess, and I was definitely not happy about it.

After some back and forth, they finally helped me with my credit. But the issues didn't end there. When I ordered off the retail site just to use up my credit, my order was wrong again! I had ordered a pair of Jackson's chameleons and a pair of flapneck chameleons, but received only one Jackson and a baby Jackson, which was priced differently. I was also charged for the larger of the two. As for the flapnecks, I received two of them, but they were only 4 inches in size. I had expected them to be at least 6-10 inches, which was a bit of a let down.

Overall, my experience with Underground Reptiles wasn't great. I understand that mistakes happen, but the lack of communication and confusion between their retail and wholesale sites made things more difficult than they needed to be. The fact that I couldn't use my credit on the wholesale side was also frustrating. While I appreciate their efforts to correct the issues, I'm not sure if I'll be ordering from them again in the future.