SUBMIT A COMPLAINT Complaints & Reviews / where is my camel spider?

Aug 01, 2018

So I ordered my camel spider Sunday night it's now Wednesday night and hasn't come yet and after reading everyone else's reviews I have a feeling if we do get it, it will probly be dead. I have sent several emails and no response and on top of it never received my confirmation number in...

Backwater Reptiles / successfully canceled an order, but never received a refund

May 01, 2018

On Friday, April 27 I made a purchase through Backwater Reptiles. The purchase was an error and I immediately (within the hour) cancel the purchase. I attempted to contact the company by phone, this was unsuccessful. I then sent an email explaining the situation. I continue to send email...

Backwater Reptiles / Reptile purchase

Nov 22, 2016

I placed an order of $65 of gecko and they miss the delivery date The package ends up get sending back to them They refuse to give me even partial refund! See below for evidence See Below: Hello Shui, Unfortunately, there is an unforeseen delay with FedEx at their main hub in Memphi... / Pets/live animals

Nov 07, 2016

Horrible company! Our class ordered water dragons from this company for class room pets and they came in barely alive. We looked around and they seemed to have decent reviews. Boy were we wrong. Our lizards came in skin and bones skinny. We took them to the vet, they had bone disease from... / Leopard Gecko

May 11, 2016

I paid Backwater Reptile LLC $364 for one adult male ordinary gecko and 2 Super Giant Hatchling. Unfortunately when it was delivered, FEDEX claim that there is nobody at the house. I went to Fedex main office here in Odessa, Texas and got the package at 6:45 Pm of the same date promised... / Unethical Business Practices

Nov 09, 2011

I emailed backwater reptiles inquirying about a snake I wanted. They cost over $400 so I asked for some more info then just the name and stock photo. What I received was nothing short of bazarre! Right away some guy named "Sam" accusses me of being a "spy" for another company and that no... / Scam website

Oct 31, 2011

Scam website. Owner is a kid in CA that has real reptile companies in FL ship for him. Just a middle man ripping people off. AVOID!