What else can I say but... I got scammed from this company! This company, somehow, is "slipping through the cracks" on frauding Americans! I ordered a DVD set September 13, 2007, and when I finally received the package on November 8, 2007, instead of the DVD's, there were magazines used as a "filler"! I singed for the package and opened it in front of my mailman, and he laughed and said "You just got scammed!" I used the "live-chat" they offer and I'm still not really sure if they even work for the Ultimate DVD shop. I even tried the phone number, and no one ever called me back! What I was told, was that I will be refunded my money in 6-12 days, but NOT including the shipping. So, I guess this is how they make their money... off of shipping costs! If you're reading this... please use this as a warning... DO NOT ORDER FROM THEM! This has been nothing but a headache, and I'm still not sure if I'll ever see my money again!