Ubreakifix

Day 1 - I went in to have video taken off a SD card and put onto my dual sim phone. Day 2 - various issues started with my phone on day one after I left the store including not being able to make or receive calls and an extra security measure to gain access that I didn't have before. I was told it was a problem with my service provider and to contact them. How would I contact them if I can't make calls? While waiting for the tech to go back and forth to the back and the front I figured out part of a solution. The tech seemed rather surprised showing his already less than adequate knowledge. Day 3 - more issues that started on Day 2. Phone blacked out whenever attempting to make a call. I was told that always happens. No, it has not and does not. Calls not always going through, which I called their store phone and they called mine for proof. I was told it was something I did. No, it was not. I didn't change the settings other than when I was in the store. Then I was told it was the screen protector. Again, no since this problem never existed before day one. They place the 2nd sim card back in and still more issues. I left out of frustration with their inability to figure out what they did. I started to Best Buy but sat in the parking lot first to see if I could figure out the issue. I went through the sim card management screen and fixed the issue myself. What a waste of time with them. Another customer said she was only there because it was closer but she was going back to a computer/cell phone place in North Richland Hills. She said the drive is longer but worth it after dealing with the unknowledgeable people here.

On 4/24/2017 I went to a local UBreakiFix location with an iPhone 6s that was not turning on. I was advised to leave the device, and come back shortly after they diagnosed my phone or "unit" per contract.

When I returned later that day, I was told it was a dead battery that had to be replaced. They told me they would not touch perform any repairs, unless they knew what the issue was. After reading their 90 day Warranty policy which states the following...

"If the unit should malfunction, it must be returned to UBREAKIFIX store or service center for evaluation ... UBREAKIFIX's Customer Service Department will diagnose the repair immediately upon receipt. Upon examination by UBREAKIFIX, if the unit is found to be defective it will be repaired or replaced at no charge.

A week after, my unit died again and would only charge when it was off. I went back to UBreakiFix and they "repaired it" The next day, the same thing happened and they "repaired it again. About a week later, the same thing happened again and this time, they asked for me to drop the unit off for an extended time. When I returned, I was told it shouldn't give me any more problems.

Everything was fine until 6/11/2017 when my battery died again. By the way, they use aftermarket batteries, and to the best of my knowledge not certified by Apple. I went the next day and they refused to even look at my phone again. I was told I had a defective unit, and the batteries were being "shorted". If they fixed it again I may or may not have the same problem and offered me a refund.

I refused the refund and demanded the "defective unit" be replaced per their contract. I was then told, you either take the refund or walk away with nothing. I asked for an explanation as to why the warranty did not apply, and was told that they've already done enough. My phone is in pristine condition and less than 2 years old.

They forcefully gave back the $91.93 that they had gave back and re-affirmed that if I did not take it I would walk away with nothing. That same night I filed a complaint with corporate, spoke with "Nate" the following day.

Nate from corporate (Extension 2012) sided with the store and said they gave me a refund in lieu of the warranty and asked me to read the warranty. He clearly had no idea what the warranty stood for.

I now have a phone that Apple will not even look at because it was worked on by a 3rd party company and has aftermarket components. I was aware of this, and decided to go with Ubreakifix for what the warranty stood for.

Beware of UBreakiFix! Take your phone to your original store for repair. If this has happened to you with these crooks, share your story- this has all the markings of a class action lawsuit. There may be others out there just like me.

It was the first and the last time, when I used the services of Ubreakifix. 2 months ago I have sent my iPhone to this company for the repair. The rep confirmed that the phone was received and told me about the repair process. He provided the approximate price and I agreed to it. However, 2 months have passed and they continued for some detail. I asked to return my phone, but they haven’t listened to me.