UADreams.com
reviews and complaints

I sent my girlfriend a gift for her daughter’s birthday - a doll and a cake. In my message to the support center, I indicated that I would like to receive confirmation of the delivery of the gift, namely a photo or video of the girl with the gift. It is advisable to show all the contents of the parcel so that I can be sure that what I have chosen is delivered. The girl thanked me yesterday for the gift, but our chat is scheduled for December 12, 2023, and I would like to be sure that the gift was definitely delivered. I would still like for my request to be fulfilled and for me to receive a photo of the girl with my gifts.

The girl sent me photos that were attached to the letter. As usual, I clicked the button to accept photos and downloaded them to my computer. When I opened the photos, they seemed blurry and not of the quality that I expected, because these are photos from a professional photo shoot. The photo format is the same as it was before and the image parameters are also good. But why then are they blurry on my screen? Please check this problem and suggest a solution. Thank you in advance.

I wrote a letter to my girlfriend and attached a video of me wishing her a happy birthday. I did everything as usual and clicked the “attach video” button. I was surprised when my girlfriend did not react to my congratulations and there was a feeling that she was offended thinking that I had forgotten about the holiday. Then I realized that she did not receive my video and she confirmed it. I want to know what happened to my video file and why it wasn’t attached correctly? Or maybe my girlfriend’s translator simply didn’t accept the file?

I received a letter from my girlfriend and she said, “I hope you liked the way I designed the letter for you.” The letter was in the usual format but with a note that it was a “decor letter”. Maybe the translator mistakenly forgot to enable this function and the letter was not decorated? I reloaded my Mac and checked the image settings and it seems to be ok. They charged me a larger fee for 1 mail, so I would like the problem to be solved. I hope that the error will be corrected and I want to receive my letter in the format that my girlfriend wanted.

My girlfriend Anna from Kiev and I like exchanging audio files though the site and we do it very often. I didn't have any problems with opening them on my computer as well as on my phone before. Yesterday I got audio message from Anna before the chat and couldn't open it. I pushed the button "play" but nothing happened. I checked the sound settings on my computer as well as on my phone but it was ok and other files and videos were playing correctly. The problem was with that exact file Anna sent to me. She wasn't on line and I suppose she wanted to inform me about this with the help of this message. I still cannot open the file and I need some help.

Yesterday I had this problem in chat. I saw an image of a girl in the camera but only half her head. This has never happened before. It feels like they changed the design of the chat window itself and now not everything is displayed correctly. I tried rebooting the phone and tried changing camera settings. Maybe my camera has nothing to do with it but still I tried to somehow solve this problem. The girl said that everything is ok on her part and she sees the full image of her screen and my image is also displayed correctly. What could be the problem?

Today I couldn't chat with my girlfriend. Or rather, we managed to chat, but I had some difficulties and spent half an hour trying to enter the chat. At first I didn’t see that my girlfriend was online although she wrote me an SMS through the site saying that she was waiting for me in the chat room. I rebooted my computer and router several times and re-entered my password and login on the site but nothing changed. I wrote to technical support but they didn't answer probably because it was Sunday and a day off. But then I finally saw Natalia online and I was very grateful to her for her patience. We had a great chat but I was still very nervous due to the technical glitch. May I know what the reason was? How can I make sure this problem doesn’t arise again?

Please help me to solve the problem. I'm not sure if my gift will be delivered on Sunday for my girlfriend's birthday or not. Yesterday I wrote to the support center that I bought a gift for a girl Oksana from Zaporozhye - a large bouquet of red roses and a box of chocolates and asked to deliver it to her home on Sunday morning. The support center did not answer me and now I do not know if my gift will be delivered on time. I am very worried about this. I hope my gift will be delivered and the support center manager will answer my message.

I was writing a letter to my girlfriend last night and when I wanted to send it the 'send' button didn't work. I rebooted the computer and modem to make sure the problem was not on my side. I inserted the text of the letter again (it's good that I saved it in advance) and tried to send it but when I clicked on the “send” button nothing happened. Then it turned out that I sent the same letter three times and the payment was also charged for three letters. Please solve this problem and also compensate for wrong taken payment because these were three identical letters. Thank you in advance.

I was happy that uadreams translated the girl's letters into my native language- German. Of course I could translate the letter with the help of an electronic translator myself but it is more convenient if the agency does it and it saves my time a lot. And in chats they always answered me in German too. Perhaps my girlfriend has a new interpreter but I have been receiving only the English version of the letter from the girl and no German. And in the chat they also answered in English and I had to waste time and translate messages into German. Is it possible to return the previous interpreter if possible? Or send the German version of the letters please. And in the chat it would be great if they answered in German as they did before. Thanks in advance!

I didn't see any of the girls yesterday when I went to the video chat. They wrote that they didn't see me either. I hope this problem will be fixed? Maybe this is due to the fact that I am in Ukraine at the moment? When I was in the USA everything worked very well and I never had any problems with the chat.

When I click on the start chat button, the video does not appear and I see just a black screen. The girl says that she sees her video image but she doesn't see me either.I checked my internet speed and everything is fine. My lap top is also working well and I didn't use any applications that could slow down the data transfer rate. I think it's a problem of uadreams.

I am talking to a wonderful girl on your website and recently ordered her a gift - a large box of chocolates. But then it turned out that the girl was allergic to chocolate. She says she treated her guests with candy at a birthday party. This is good, but it would be great if the girl could exchange a gift that she doesn't like or doesn't fit for some reason for something she would like to receive. When I asked what to give, she said that nothing was needed. An unusually modest girl;) That's why I stopped at sweets, because I thought that all girls love them, but here is such an unexpected situation. Therefore, please give the girls the opportunity to exchange gifts for something else.

I have recently encountered several problems with the delivery of SMS messages to my girl. I know that single text message can contain a maximum of 140 characters, so I guess I've exceeded limit of characters. As I understand, lady does not need to have an internet connection to receive sms? I have noticed that messages sent through your site were delayed. It is possible to fix? I hope, you will improve functionality of this option.

I received a first letter from a girl on your site who expressed interest in getting to know me better. As a non-native speaker of Ukrainian language, I relied on the translation provided by interpreters to understand the content of the letter accurately. I hope that you will treat this complaint with the seriousness it deserves and take appropriate action to improve the translation services on your dating site. I believe that by addressing these concerns promptly, you can significantly enhance the user experience on your dating site and foster a more inclusive and engaging environment for all users.

The video chat service consistently exhibited bad video quality and no audio. I would like to make a test chat before next chat with my girl. I have to check my high-speed internet and all compatible devices to know if problem lies with your platform or mine devices. I hope that you will take my complaint seriously.

Thank you for your attention to this matter.

I am writing to express my dissatisfaction regarding the recent transmission of an audio file through your site. I encountered several issues. The audio file I sent was of significant importance, and I expected it to be transmitted without any degradation in quality. However, upon playback by the girl, it was evident that the audio had suffered from significant distortion, making it difficult to understand and interpret. When I encountered these issues, I attempted to seek assistance from your customer support team and here. Now I am looking forward for your answer and help.

I am writing about the flower delivery service provided by your company. On 25.06.2023, I placed an order for a bouquet of flowers to be delivered to my girl. First and foremost, the delivery of the flowers was delayed a little bit. The order was placed well in advance, ensuring that the flowers would arrive on the girl's birthday. Anyway thank you, that the quality of the bouquet was good. I would like to bring to your attention that I have been a loyal customer of your site for several years and have recommended your services to friends and family.

The specific error I encountered was with delivering letter. This error prevented me from to set up exactly time for video chat with girl and of course disrupted my overall experience on your website. I attempted to resolve the issue from my side, but to no avail. I have tried to send a letter via different browsers and even devices, but no result. If necessary, I am willing to provide additional information or cooperate in any way that will assist you in resolving this issue. I hope for a swift resolution. Thank you for your attention to this matter.

I recently visited one of your branches and met a girl. Everything was great, I'm very happy. I doubted whether to take the services of an interpreter, but then I was even glad that I agreed. The translator Julia from the Lutsk branch was very professional and just a good person and a beautiful girl. Here's one thing I didn't like, that I couldn't pay for transfers in either dollars or euros. I paid by card for 4 hours, but when they ended,. I was sure that I could pay in cash in dollars or euros. The translator said that payment is possible only in hryvnia. I had to look for an exchanger, spend time on this. Of course, I understand that it was necessary to think about it in advance, but why don't you take payment in foreign currency?

I am writing about problems I have been experiencing with the SMS delivery service provided by your company. Despite being a loyal customer and relying on your services, I have encountered significant difficulties with the delivery of my SMS messages to my girl. On numerous occasions, my SMS messages have been delivered with significant delays. I hope, you'll check and fix it. I trust that you value your customers' satisfaction and will take this complaint seriously.