Twin City Hyundai
reviews and complaints

Do not use their Service Department. 2015 Veloster went limp, had it towed to Twin City Hyundai. They told me I needed to replace the clutch actuator for $1300. Then after 12 days, calling almost everyday and going over there expecting it to be ready, they tell me I need a new transmission. They said it will be an additional $5000 but still couldn’t guarantee that it would fix the problem.

Towed it to another garage, getting it fixed for half the price including tax and should be done in a couple of days.

Bottom line is that they don’t know what they’re doing, have terrible communication skills, exorbitant prices and you can’t trust them.

The service department won't return your calls. I've left 17 messages/ voice mails about a new vehicle I bought there. I tried to make appointments to have my vehicle checked for a serious engine issue. No calls back! This has been going on for months. Terrible service.

My car got towed to Twin City Hyundai on August 1st, 2022, and it's now January 3rd, 2023. That's a whopping 6 months, can you believe it? The first person I talked to was Mike, who claimed to be the assistant manager in training. Turns out, he was never the manager, and I just found out today after 6 months! About 2 months in, Mike mentioned that he sent some pictures to corporate and we were waiting for their response. I asked about getting a rental car, but a dizzy brunette told me they only give rentals to people who buy cars. Doesn't make much sense to me, but I guess it does to them. So, I patiently waited. A month ago, I called corporate and they said they didn't have any record of my case, so they set one up. Today, I went in to see what they had to say, and it was all just excuses and lies. My car is now dead, and my key fob is dead too. Mike couldn't even find my car. Apparently, Matthew Oravitz is the service manager, and he basically told me that he'll try to put in a case within the next 48 hours, even though I was already told it was done. The moment I walked into his office, he seemed annoyed and didn't even know my situation. Matthew Oravitz told me he has 153 cases to handle today and cars in his lot that have been sitting for over a year, so I need to wait longer. I've been patient for 6 months, why should I be patient now? I'm frustrated, and they couldn't care less. There's so much more to say, but I only have limited space to express myself. Now, I'm working with Caleb at corporate to try and resolve this.

I had a longer version of this, but the character limit was exceeded, so let's see if I can explain this terrible customer service in the limited space I have. I dropped off my car for a radio issue and didn't hear from them for 4 days. I left voicemails and called multiple times, but got no reply. Finally, they got back to me after I spoke to the sales manager. They kept my car for another week, 3 days of which were for waiting for parts. Keep in mind, I hadn't heard from them for 4 days already. When I complained to the general manager, he brushed off the lack of communication and asked how they could make it better. I asked for a discount on parts or labor since I lost overtime at work, but he flat out refused. I don't understand how a manager can't do one or the other. He didn't offer any other solutions either. Communication improved a bit after complaining, but I still had to wait for answers until the next day after being told they would get back to me. In the end, they had my car for over 2 weeks and charged me extra for troubleshooting. They returned my car with more issues than when I brought it in. The new radio wasn't compatible with my old maps/navigation SD card, and instead of replacing it, they told me to buy a new one. My reverse camera also stopped working, which will cost me several hundred dollars to fix. This place is terrible. The only reason they got more than 1 star, even though that's the level of service I received, is because the staff is friendly. But friendliness shouldn't excuse horrible customer service.

I bought a new 2018 Hyundai Santa fe and been having engine problems for over a year now. I did everything the service department told me to do. But even after October , I still had the same problems. I called them 17 times, but they always sent me to voicemail. I also talked to different employees at the dealership about my problems and they promised to call me back. It's now August 29, 2022, and I'm still facing serious engine issues with my vehicle. I've talked to many employees at the dealership and left messages, but still no response from them. This vehicle is still under Hyundai's warranty. This is really bad business and customer service.

My 2017 Hyundai Tucson had warranty work on the engine at Twin City Hyundai. They said they rebuilt the lower part of my engine. But, about a month ago, my car started having engine problems again. So, I took it to Hyundai in Asheville, NC. They checked my car and found a loose bolt in the timing. Over time, the bolt got looser and looser. When they took apart my engine to fix it, they found even more damage. It turns out that Twin City Hyundai didn't rebuild my engine properly. I'm really upset because they won't take responsibility for the damage they caused. They won't even apologize. Luckily, Asheville Hyundai isn't charging me any extra on top of the $1,000 I'm already paying to fix the damage caused by Twin City Hyundai.

The check engine light on her 2020 Hyundai Kona came on August 31, 2022. She called the dealership right away and September 9, 2022 was the first time they said they could get her in for an appointment. She took her car in for her appointment on 9/9/2022 and while there they did an oil change, tire rotation, multi point inspection, and engine software update. They said everything was fixed. My wife left the dealership and within five minutes, the check engine light came back on. She took the car back to the dealership right away. They said they had no loaners and no more time that day to work on her car and she would have to make a second appointment another two weeks out. They said her car was safe to drive home. On the way home, her car stalled five times. She pulled over and I came to get her. Her insurance paid for a tow for us to tow her car to a different Hyundai, the one located on Kingston Pike in Knoxville. When they received the car, they also said they had no loaners and her car would not be fixed until 2023. Her car is under factory warranty so it won't cost us anything. This is absolutely not okay. More than four months to get a car fixed is just not right. They won't pay for a rental car and they told us there is no other choice but to take the car somewhere else to get it fixed which would of course cost us money. We need help now.

Recall assistance - 2013 Hyundai Sonata: On 8/31, my mom called and made an appointment for a diagnostic. The appointment was for 9/2 at 1pm. I had my car towed to that place on 8/31. The service manager said it wouldn't be until late next week before they could look at my car. She called the next Thursday and no one answered. She has called every day since and no one has answered or replied. The car has a few recalls and it has stopped working. It doesn't work anymore. Finally today, TWO WEEKS plus LATER, she was told that this process could take MONTHS because they have to get Authorization from the manufacturer. This has left me without a way to get around. We don't even know if they have diagnosed the car. My car is basically stuck at that place. I could have had it towed somewhere else. I have read the reviews and this is what people say about them. My uncle's friend also had her car at that place and she didn't have any luck either. Now, they're saying the service manager has COVID. If I had known that, it would have been good to know since I've been transferred to his extension for over a week. Nobody seems to know what's going on. Not even the manager I talked to today. Is this how recalls usually go? My Ford was diagnosed the same day and fixed within the week. I use this car to go to work. I have to find another way to get to work because of this problem.

I took my car to Twin City Hyundai on May 24 for two recalls and an oil change. I went back on May 26 to get my car. The guy at the service desk talked about the visit, closed the work order, and went to get the car. He drove the car to the front and left it running. When I got in, I saw that all the gears were showing "E". They didn't say anything about the recall failing or causing an error code. They didn't mention the transmission stalling during the drive from the lot, but later added it to the second work order. They gave me my car as if everything I asked for was done and ready. I didn't move the car. I went straight back to the shop to tell them about the gears. The guy at the service desk told me the recall failed and caused an error in the transmission. He said it will probably need to be replaced. They asked to keep the car for a few days to investigate the error. The car is still at the Hyundai dealership. They want $5,800 + tax to fix it. They sent paperwork to Hyundai Corporate hoping they will pay for the transmission replacement. They included a message saying that the car didn't have any problems until they did the recall and then followed another instruction that made it worse. They said the tech line advised for a transmission replacement and they think Hyundai should cover it as a goodwill gesture since I'm the original owner. Hyundai corporate assigned me a caseworker. The caseworker said multiple times that the repair should be covered because it's recall related, even if the car is not under warranty. I kept a detailed log of the situation and each interaction. I'm asking for my transmission to be replaced for free, like the previous service manager requested from Hyundai. Thanks for your help.

My 2013 Hyundai Sonata motor seized up in October . I had my car towed to Twin City Hyundai in October for inspection. The thought was this was related to recall 162. My car sat on the lot for months with no updates. On 2/14, my daughter in law (DIL) talked with Grayson in service and was told that my car was the next one to be diagnosed and they would be in touch. My DIL called back on 5/24 and found out that Grayson was no longer with the company and talked with *** She was told no repair order could be found in their system. Nobody knew my car had been sitting on the lot for all these months with nothing being done since it was not in their system. She was told on 5/31 that the motor test failed and a new motor was ordered. She was also told that there were some other issues with the car and a formal write up would be provided with cost. My DIL called on 6/9-no answer. She called back on 6/21 and found out *** was no longer with the company and now the SM was *** She left a message for him to call with a status with no response. She called back on 6/22 and left a message and eventually got a call back from ***. He had no idea about any other issues with the car and said motor was on back order and had no idea as to when it would be sent. My DIL called for a status on 7/11 and 7/21 with no response. She called back on 8/11 and talked with *** that seemed like he had no idea of the status but said he would talk to the SM *** and let me know what he found out. As she was trying to tell him her concerns, he was talking to other people about other issues. I feel like we are back to square 1. I realize there are supply and worker shortages, but the time the car has been sitting with no resolution and the continued chaos of this sales department is really unacceptable. I am 80 years old and don't understand how Twin City or Hyundai can expect anyone to go without a car for almost a year. Thank you.

Bought new car from Twin City Hyundai. Took it in for first oil change. Had appointment. Service department said there was recall on computer. They needed to update it. Then they said they blew up several computers, same as yours, part on blackorder, don't know how long it will take. We told them we didn't want all that done. Car running great, just need oil change. They said it's mandatory if vehicle has recall. Sat in waiting room all morning until lunch. Manager walked by, asked how I'm doing. I said not good, been sitting here all morning for oil change. He talked to service manager. After many hours, they said they blew up my computer too. Person I dealt with even laughed at me. They took me to car rental place. Brand new 2022 Tucson sat in their parking lot for 60 days. Had storms, snow, salt on it, birds pooped on it. We don't keep our cars outside. At work, it's in covered garage, at home it's in garage always. They closed our ticket at one point, so it looks like car wasn't there long. But it was. Next time we stopped by, they had no record it was there. It was still in same spot for 60 days. We had rental car whole time. Rotors and brakes rusted, salt and bird poop on paint. Tried to deal with Twin City Hyundai, no results. Tried corporate, no results. Now reaching out to you. Paid 2 months for new car we couldn't drive or have!

I bought a car from Twin City Hyundai and it turned out to be a complete disaster. The loan officer was rude and seemed like he just wanted to finish his day. Our sales guy, ***, was nice, but the loan officer was sketchy. He either misled us or straight-up lied, and he was really pushy to get us out the door. I wish we had left right then because his attitude was a red flag. When we bought the car, we were told that the original warranty was still valid up to *** miles. If we kept the extended warranty, it would exceed that. But it turns out the warranty had already expired at *** and we bought the car at just over *** miles. We would have kept the extended warranty if we had known the other one had expired. I would never buy a car without any warranty for the first *** miles. On the very first day, the car wouldn't start. We had to call a tow truck three times within *** hours. They tried to blame me, saying I didn't know how to use the antitheft system. They showed me all these weird ways to start the car, which was bizarre. Eventually, they said it was the starter and supposedly replaced it. The car started again, but now it keeps having the same problem. As of ***, my car still doesn't start. I have three kids and I need a reliable vehicle to transport them. Because of Twin City Hyundai's terrible service, I don't have that. I traded in my old car thinking I was getting something better, but I ended up with something worse and more expensive. Recently, I took the car back to *** to look at the same issue. They had my car for about six days and just kept giving me excuses. I called them and they said they were busy and short-staffed, but we had an appointment for *** at 9 AM. They told us on *** that my car would be next, but they only tested the battery and said it was fine. We called again on Thursday and got the same response. When were they actually going to look at my car? I told them not to do any work if it wasn't covered under warranty because I have a mechanic who can do it cheaper. *** didn't seem to know what was wrong with the car. I'm not rich, I can't go without a car with three kids and my husband's job. We have two kids with asthma who need regular appointments and allergy shots. How am I supposed to do that without a car? When I first bought the car and we were having issues, they offered us a loaner car. We mentioned that we had a trip to *** coming up, but the tall guy said our insurance wouldn't cover it out of state. Turns out, our insurance would have covered it. He just didn't want me to put miles on his car. I don't care about putting miles on his car when they sold me a car that broke down within a few hours of purchase. I have two videos showing the car not starting, and I texted the sales guy on *** 1 with more issues starting the car. It happened twice, once in the afternoon and once in the evening.