TurboTenant
reviews and complaints

FULL ON SCAM! Contacted by the "Landlord" and stated that we had been selected for the house for rent at ***. Wanted us to send one months rent via Friends and Family *** without signing a lease nor did we even view inside of the house. Never met anyone - all done through email. Called the police and we were several people with a complaint. Thankfully we did not pay anything.

I applied for a listing for a rental on ***. I was subsequently put in contact with a person claiming to be the land owner, convinced of their identity, and subsequently SCAMMED out of the money for what I thought was my deposit. Turbo tenant DOES NOT adequately screen their listings, nor do they have an obvious way to report scams once the listing is taken down. USE THIS WEBSITE WITH THE UPMOST CAUTION.

I applied for a home. Right after it was confirmed that the home was still available by their sight. I called the landlord and found that in fact it was not on the market still. That a deposit was already made on the home. I was charged $45 for nothing. I have requested an email back from them regarding a refund. Have yet to have a response. If my application is to not be reviewed (the service you are paying for, background check, etc) a refund should be applied.

I paid a $45.00 application fee because the ad said you have a better chance of getting the apartment if you completed the application. I did that, never even was contacted to see the place i was interested in renting and then a day later told i was not chosen for the rent. I never even got to see the place to see if i truly wanted to rent it. This is a total scam! They took my $45.00 without me even meeting anyone or seeing the place! They will not refund my money.

Turbo tenants has to be the worst site to go on to find an apartment. When your file a application and pay your $45.00 fee. You don't get an answer whether or not you could come see the apartment and when you try to text them back to get a response you get ignored. Finally when they do answer you the apartment is already filled you're not even getting any opportunity to come check out the place or even knowing that you are even a candidate for the apartment. They just don't answer you at all. I wonder whether or not it was a scam the whole time. I would like my $45 back because I feel like I was cheated.

I work for a non-profit assisting homeless families with housing and used this service to assist a client with applying for a unit after doing so the landlord reached out and stated they removed the listing and are not going to move forward with renting out the unit, when I contacted Turbotenant they directed me to their disclaimer about the funds not being refundable due to the work on their end? Really? You provided NO service to me and I did not even get the opportunity to apply for anything, in essence Turbotenant stole money for a service not rendered. You can't collect money from an applicant and not run an application in the city I live so operating in this way poses many legal questions. I will not be surprised the day I learn someone has filed a class action suit against your company, the way you prey on those looking for a rood over their head is DISGUSTING!

Working through TurboTenant was OK until recently. About 6 months ago we had some really unexplained deposits made from tenants into our account (I am a landlord). After investigating, it turned out that the correct TOTAL sum deposits were made but there was no explanation as to why they were not in the amounts of the payments from our tenants. The next problem occurred at the beginning of the month (March 2022) when my email, telephone, and text messaging was inundated with calls on my properties. TurboTenant had them all put on the market for rent, and I DID NOT authorize any of that mess. We are still getting calls and texts from folks wanting to rent our properties, even though none of them are available and none of them should be marketed for rent. The most recent problem with TurboTenant is that only one out of five rent payments has made it into my bank account. I am currently in the process of running this down, but the payments should have been deposited over a week ago. We have experience way too many significant issues with this company and never would have started a business relationship with them had we known how vulnerable they were to hackers and other forms of corruption. We are currently waiting on the reply as to where our rental income was deposited.

Applied for a place on 7/24 paid $90 for myself and my girlfriend. Called landlord after I applied and she stated she does not like for people to apply through turbo tenant because she does not see any of that application fee money and would prefer for a person to come see place and apply directly through her and pay her. Sounds like some kind of scam to me. We are looking for a September 1st move in but she stated she is trying to rent unit sooner than that 7/25 is the available date and if there is a application that gets approved and has a move in date sooner than ours that she will give the place to them first. I would like my full refund of $90 seeing that she will not hold the place till September 1st and that she would prefer us to have came to see the place and applied directly through her and pay her so she could pocket some of the application fee money instead of applying through turbo tenant and turbo tenant getting the application fee money. There is no telling how many other people have applied for the unit on turbo tenant and maybe loosing out on money because the landlord is on some sneaky stuff. If our move in date does not coincide with when the landlord is wanting to rent the unit no need to run our application then and a refund should be refunded. Looking for housing and paying application fees are stressful enough now having to file a complaint and send emails to get a refund is even more stressful.

In February 2022 I saw a single family property available for lease on ***. It stated to apply for the property through Turbo Tenant. The application fee was $45 I decided to apply and paid the $45 application fee. I did not here anything back from Turbo Tenant so I reached out to them a couple days later just to confirm their receipt and to check on the status of my application. I spoke with a Mr. *** who was not aware of my application and had to actually look for it to find it. After finding my application he asked me if I was aware that the ad was looking for a "roommate in the single family home" rather than what the ad stated a single family home. I stated no I was not aware of that because the ad does not state that and I am no longer interested may I receive a refund since you have not run a credit check as of yet. Mr *** yelled "No" and then hung up in my face disconnecting the call. I immediately contacted my bank and disputed the charged and the charge was reverse only to be taken out again in April 2022. I disputed the charge again stating that services were never rendered as a credit check was never performed on me. I was told by a Dispute Claims rep that Turbo Tenant claims that their application fee is non-refundable which would make perfect sense if a credit check had been performed but in my case it never was. The ad was false/misleading and Mr. was extremely unprofessional and rude. I am requesting that the Complaintsboard.com please investigate this organization because it is nothing more than a scam and needs to be shut down for duping customers by placing false/misleading rental ads and being extremely unprofessional after having not rendered the services for the fee they charge. I would recommend any future potential renters steer clear of Turbo Tenant because they are thieves stealing money from potential renters with no remorse or regret & they do not respond in a timely fashion customer service is subpar/ghetto.

I found a apartment I could actually afford and filled out the application. Per the instructions I paid my application fee of $45. I felt confident that this was a legit advertisement because I found the listing on ***. With that in mind I submitted my application fee and received a email from Turbo Tenant confirming my payment. I waited for a couple hours to hear from the whoever was advertising the property but heard nothing. I attempted to contact the number in the ad for the property and it just rings and rings. Then I attempted to contact the "Landlord" number and received a message "this number is not set up for inbound calling". I emailed Turbo Tenant: Good afternoon, I submitted a payment via you site for a property in ***. This was done this morning and I have heard nothing from the person who placed this add on Apartments.com. My question to you is can anyone use your site to process application fees? Do you screen for SCAMMERS? Please advise - as I think I may have been Scammed. Turbo Tenant's Response: Hello, Thank you for reaching out. We take real estate fraud extremely seriously. Properties marketed through Turbo Tenant undergo a verification process, but there's always the possibility something could sneak through. Can you expand on why you feel the listing or landlord is fraudulent? Did you contact the landlord prior to applying or submitting fees to confirm availability, verify rental criteria and discuss the application approval process? My response: Thank you for your response, The contact number in the ad and it just rings and rings and does not give you the option of leaving a message which is kind of odd. Called the Landlord's number stating "this number is not set up for inbound calling". I did not contact the landlord prior to submitting my $45 application fee. I just got so excited to see a rental I could actually afford. That is on me. I am chalking it up to a loss. It is just really sad that these people prey on people such as myself. I would encourage you to investigate some more on your end. I am not expecting a refund or anything. I just don't want this to happen to anyone else. Thank you, Turbo Tenant's Response: Thanks for your feedback, Many of our landlords receive hundreds of inquires daily on their properties, so they choose to use *** Voice or another sort of VOIP. With these phone numbers, it technically meets the requirements of our listing partners but the account owners can choose to only use the number for outbound calls, only receive voicemails or text, etc. I've included an article to help you with your ongoing home search: How to Recognize and Avoid Scams in Rental Housing Check out these simple tips to keep your rental experience safe and fraud-free! Ok. Where is Turbo Tenants as well as Apartments.com accountability here? Never again. I hope this post is read and take seriously. Look it is not the $45 I am worried about - its the fact that there are business out there that don't screen as well as they should or maybe they just to give a crap. It's a very sad world we live in today!

I was looking for an apartment on *** Marketplace Rentals, a Landlord Arthur B, the description of the property stated that in order to be eligible I had to fill out a Turbo Tenant Application, pay $45, fill out application, submit license/passport/paystubs. Once I did that Arthur B replied, to call *** at ***, which is another rental property company who wanted me to pay $100. I stated I had already filled out the application with Turbotenant whom said they do not work with them and are not affiliated. I called the landlord at *** the number is disconnected. Right now if my kids identity were stolen since they're the ones interested in the apartment. I'd like this matter investigated, you cannot contact turbotenant because the phone number tells you to send an email which i have. I am concerned that my familie's identity might be compromised.

My wife and I submitted an application through Turbo Tenant for a lease to own property. The property ID is *** at ***. The application fee was $45.00 which was processed through our bank on 9/26. This property is managed by *** in Rustburg, VA. Several attempts have been made to contact the property owner and TurboTenant with no return reply. We met all the requirements for this property with the down payment and ability to pay the monthly required rent to own lease. I left another message yesterday stating that I planned to file a complaint with the Complaintsboard.com and suddenly we were denied on the application. I feel that this was an attempt to take my $45.00 with no intention of renting or leasing this property. This property has been available since August with multiple applicants being denied for no reason. I would like to simply have my $45.00 refunded to me.

I saw a place on *** that said it was available for my time frame. Both me and my sister applied for the unit and was told it'd process in 3 days. 3 days later we never heard back so I emailed the supposed landlord to figure if our application was received, no replies. 5 days later called and called again no answer. I decided to reach to turbotenants.com and was sent an email to fill out a form so I did, only to get a reply saying sorry you agreed to the conditions. Yes I agreed to the conditions when I thought I was applying with an honest company that would understand that the landlord not only has my $90 but all my personal informations including my daughter's and sister's. I agreed when I thought the landlord or turbotenant would have the decency to refund my money because the service promised was not delivered. It has been now 17 days since I applied I haven't heard anything from the landlord and all turbotenant told me was too bad!

Date of the beginning of the transaction for the rental property took place on August 29th. I saw this property listed on turbotenant.com and sent the supposed owner a notice on if the property was still available to rent he said it was not but that he had the property at *** available. He then asked for an application/admin fee of 50 dollars for each applicant which was my wife and I so spent 100 dollars on August 29th for the background check. The day after he tells me the good news that we passed the background check and that we were all good to continue with the application process. He sent me a lease agreement for my wife and I to look over and sign and after we did we signed it, sent to him and he then requested a deposit for the house. The price for the deposit was first and last month's rent in order for me to place a hold on the house for a total of 2200 dollars. The house wasn't his but owned by a realty company.

This business consistently fails to screen landlords to see if the person listing a home for rent is actually the owner of the home. Scammers often list homes for rent they do not own on TurboTenant's website. This is a very common occurrence and complaint it seems. TurboTenant always replies to these complaints with a boilerplate "TurboTenant is not a listing service or a property management company as we only provide tools to help landlords run their rental business" but they are aiding and abetting scammers. That canned response they always give should NOT absolve them of any responsibility. Ultimately best case scenario the victim is out JUST the application fee paid to TurboTenant but worst case scenario the scammer "approves" their application and then fraudulently collects deposits or rent. TurboTenant needs a SCREENING process for landlords who list with them, otherwise they are lending legitimacy to scammers. How can you screen tenants but not listers themselves?

Was sent to turbotenant to apply for home at ***.paid the $45 and applied.I included a letter of recommendation from my landlord & copy of my US passport!I also asked many times w/o response where I could send him proof of me paying my rent from 2 weeks to 2 months Early every single month for the last 16 months. Sounds like a great candidate right? I mean who wouldn't want a tenant that can prove that they have paid rent early for the past 16 months and never been evicted etc. Anyway, I kept messaging & no response, finally I asked if a decision had been made and was told that all 31 applicants were in the owners hands and that he would be making a decision. That was nearly a month ago and I've messaged and no response and now the house is back on the market on a different site. I have been scammed out of money and personal information. This is not right.People are desperate trying to find homes in this market and we are taken advantage of. Terrible!

I found a home that I was interested in. I contacted the number to turbo tenant and was advised that I had to fill out the application and pay the $45 fee. I went and saw the inside of the home. It was sold as is with $2000 down. I filled out all the paperwork, sent in statements and paystubs. I have a friend that built his own house that then went to look at the house with me so he could see what all the house needed. I was ready to put the money down and he was going to do all the repairs free of charge. I would just pay for the supplies. I was to provide a letter in writing to explain what I wanted to do the house for it to be repaired to live in. After weeks of back and forth, two trips to the house, I was told I didn't make enough money. I work full time, my wife receives SSI, and food stamps. However, I don't have enough income. I am furious. They wasted my time and took my 45$! Ridiculous. The cost of the monthly house payment is less than what i will end up paying for rent! Buyer beware!

I found a place I wanted to rent on the Turbotenant website and clicked on the unit. I communicated with the landlord first, on 2/28/22 and he said he would have available unit in June. On March 1, 2022, I filled out the application that they said would go to the landlord and was charged $45. I was then asked specific questions to have my credit checked by turbotenant to give to the landlord. On March 6, i asked if he got my application. He said he never received my information from turbotenant. The landlord didn't even know that turbotenant was charging application fees. He had his own free application that he used. We communicated through turbotenant and made a meeting to see a similar unit and filled out his application and I was accepted. Turbotenant did nothing except steal my personal information and money. The landlord said he couldn't access any of it through turbotenant...makes no sense. I can't even find the application I submitted! Why isn't this service set up to go through the landlord first? It is like a scam to get you into the system and then do nothing for either the tenant or the landlord.

On April 4 I had inquired about a property for rent through this company and a man named Keith H. Mr. H was using turbotenant to manage a property # *** he has advertised on *** marketplace. The instructions said if I wanted to apply, I need to upload various documents and pay $45.00 for a background/credit check. I did all this and messaged Mr, H that I complied and uploaded the information he needed. He said nothing else but informed me he could not hold the apartment until June 1. He needed it rented now. I messaged him and stated okay if you cant hold it do not run my information through . Today, April 5, I received a message from Mr, H that he did not ask me to upload or pay for anything and he had nothing to do with it and owed me nothing but is working with this company to get prospective tenants. I have been charged $45.00 and was told it was not refundable I have emailed turbotenant. com twice. It has been 24 hours and I have not received any report of acceptance or denial or even a credit report. Turbotenant is only available online for disputes and Mr. H has disabled all messages from me. I believe I have been scammed and I want my $45.00 refunded back to my bank card.

I contacted turbo tenant because it was listed on a rental i was intrested in i paid the $ 45 only to be contacted by someone who tired to scam me .not even connected to the house one big total scam and now has my info i contacted turbo tenant with the email i had recieved and the house isnt even up for rent so paid for nothing and yes it says none refundable its should be when you are being scammed i think is company is one big scam to get peoples info and charge them on top of it .i asked for a refund said no .THAT IS CRAZY I AM PAYING THEM TO SCAM ME .CRAZY THEY NEED TO BE SHUT DOWN I USED THEM BECAUSE FINDING IT HARD TO FIND A PLACE EVERYTHING SEEMS TO BE ONE BIG SCAM .NOW DAYS . IT SAYS THAT A *** OWNS THE RENTAL BUT RAN EMAIL THIS IS WHAT IS LISTED *** phone *** and this is the email i recieved *** ,3beds,1 bathroom Hi there, I am ***, the owner of this property and i'm happy to let you know that my unit is presently available even for long and short term periods. I bought it for my son during his studies, but now he's back home in Bozeman,MT so I'm renting the place for unlimited time (preferable for long periods).The flat looks like in the pictures. The utilities (cold/hot water, electricity, wireless broadband Internet, 1 parking spot, dishwasher, garbage disposal, etc.) are included in the price of $900 per month. Deposit of $1000 is also requested and fully refundable once you decide to leave (with a 30 days notice before). As from my side, i will never ask you to leave because my son permanently living here in Montana, so we won't disturb you. Before we go any further I would like to know something about you, like how many persons you intend to live there and for how long. Thank you *** this SCAM HAS GOT TO STOP WHO KNOW WHO HAS ALL MY INFO NOW .ALREADY GETTING WARNINGS .I WANT MY MONEY BACK AND THIS SITE NEEDS TO STOP SCAMMING EVERYONE ASAP

I am a healthcare traveler, I applied for an apartment through Turbotenant on April 22th through Marcus H. Marcus H offered me a One Bedroom furnished apartment and is ready to move in. Then he told me that the process would be through Turbotenant. Security Deposit of $1347.50, First Month's rent $2695, Parking fee $175 that included "a garage". He also charged me for month of April $179.66. Sum total of $4,408.83. All of these payments were through Turbotenant. Sum total $4408.83. A couple days prior to move in date, Marcus called and asked if i had applied for a Studio. Which made no sense because we literally spoke on the phone and agreed for the One bedroom apartment. He promised me to get movers so i can get out of the studio to the other apartment. He kept delaying his deadline. The studio was too small for me and this was bad business on him. He kept blaming his assistant for not getting the apartment stocked up with amenities. I was really upset because I already paid this huge amount of money for him to comply with the needs with the agreement we came too, There was no contract or lease for this stay. Move in day was Saturday April 30 and Move out was April 4th. I told him to refund me my money. He only refunded me $1264.66 because he states that he needed to buy another property unit for me. He did not refund me the first month's rent of $2695. I reached out to Turbotenant i expressed my concern about this situation. On May 6, Samantha from Turbotenant stated that "landlord user has been with TurboTenant for a while and I'm not seeing any indicators of fraud on their account, but I've passed your comments onto our security team to review. If there's anything else we can assist with, please let us know." May 18, Marcus H did not attend his court hearing for six counts of eviction worth of $60000. I am just as surprised that Turbotenant did not run a background check on him and would let someone like Marcus H scam hard working people.