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Their buildings are substandard, they have incompetent installers, zero warranty after the sale and the management as well as the corporate headquarters have no idea how to treat the customer.
They are more concerned with the sale of the storage building and once you have signed the paperwork you can just about forget any warranty issues that you will have because they will completely forget that you exist.
They are using a product from the 70’s and 80’s that already has been proven that it will not work in the southern states or where there’s a lot of rain or moisture, many homes used this same product and they were sued plus they had to reimburse the consumer for this.
Their roof shingles fall off all the time and when you call them they always say the same thing “we don’t have issues with shingle” but if you look really close you can see why, they did not adjust the air on their nail gun and the nails are driven too far.
Take a look at the pictures to see just how bad this product expands and falls apart due to the rain and moisture.
I truly believe that the best way for anyone to go is with a steel building and from the ones that I have looked at, they are much better in overall quality and the price is much cheaper.
Buy elsewhere and be a happier customer.
I want my money, now.
I purchased a Tuff Shed from sales person Michael in the 6012 Zangs Dr. office. He was very nice and very attentive. This was back in Jan. of 2019. I initially had wanted a larger shed but home owners did not approve it. Unfortunately, I had already paid for the larger shed. There was a difference in price. Michael assured me I would get my money back right away but no such luck.
I have contacted them several times. I have spoke to Mike and other persons there and they all assured me I would get my money in a couple of weeks and then in a few weeks. Well, here we are in August of 2019 and they still have my money. No contact, no apologies, no money. This is my money. They don't seem to care that what they are doing fraudulent. Knowing very well they have illegally kept a customers money thinking they can get away with it.
If a customer owed them money they would be charging late charges and after 3 months of not paying, the customer would probably be turned over to a collection agency, Who ever runs this place is doing a sorry job. They all need to be investigated, reported to BBB. I think they have had enough time.
I'M NOT SURPRISED. THEY RUSHED ME TO SIGN THE PAPERWORK BASICALLY SAYING THEY AREN'T RESPONSIBLE FOR ANYTHING. BUYER BEWARE! THE CROOKS IN ONTARIO SCREWED ME OVER BIG TIME
THEY ARE TERRIBLE PRODUCTS, INSTALLATION (SLOBS) AND CUSTOMER SERVICE IN ONTARIO CA IS NON EXISTANT