TSA ToursMisrepresents accomodations

1

TSA Tours promised accomodations in the Amazon in Peru as "rooms with air-conditioning and private bathrooms and all the comforts of home". After travelling one hour by small boat to the lodge, the rooms had no electricity, no hot water, and, of course, no air conditioning. There were no windows except screens and the rooms were just partitioned areas under a common roof with no ceilings. This tour was expensive and was in no way promoted as a "primitive" or "adventure" tour. When I asked to leave the lodge, I could not get a boat to take me back to the closest city. I asked TSA Tours to refund the last 2 night costs, but have received no response from them. Don't trust them!

Responses

  • Ma
    Mary M. E. Oct 29, 2014

    I am a teacher who has traveled with TSA Tours for nearly 10 years, from multiple tours in Europe to Costa Rica to Australia. My traveling group just completed a Viking River Tour of the Rhine River this past July with extra nights and accommodations arranged in Lucerne and in Amsterdam by TSA. I can assure you that TSA does everything possible to provide transparent service with no hidden fees attached. The company even provides generous tips of 20 euros each to coach drivers and guides -- at no additional cost to the travelers. This company provides remarkable value for the traveling dollar and conducts business with integrity.

    Mary E.

    0 Votes

Post your comment

    In The News

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem