Trojan Storage

I've been a customer for 5-6 days now and the last was very nice and talkative great people skills the place was very clean and tidie 2 thumbs up on the move in and paper work part.we chatted about I was moving facilities from north west to trojen she knew exact date I was to be out and in the move in process she made sure I had a round lock to put on my unit I let her know I have one on the other unit when I'm done moving In I'll put that lock on the unit.
3 or 4 days go by and the hasn't been a issue with the lock I put on there until the night I'm suppose to be out of my other unit and I work 6 10 hour days out in Clackamas and I'm not able to get here during business hours she doesn't know my work hours they was never discussed so on the 30th I get a lockout lock on my unit and am unable to get in my unit there was no call text or email from them letting me know I was breaking the rule at all about the lock that is required to be on there so im locked out now i haven't brought nobody with me havent stayed there longer then 20 minutes have stayed late nothing so i was confused why i was lockee out so its been raining alot here in portland and now i cant put my belongings into my unit cause over lock and my stuff has now been outside. Getting destroyed cause of the weather I chatted with her today and I even asked if I can get her to take the lock off there has been no response at all in fact she left work early and shut down the office early today but I wouldn't of been able to make it anyways cause I don't get off till 530 anyways so I would of never got there in time and I'm now there to change locks at630 at night and there is no one to take there lock off and my stuff now has to be outside again getting destroyed for another night this is the worst experience I've ever had with any storage facility there has to be a better process then. This i have another 10 hour day tomorrow and I won't be able to get the lock changed and my stuff will be out side for a 3rd night I'm going to have to take a day off work to have to get anything done with this place it's obscured I'm in disbelieve that people would do this to others and why wasn't it an issue on day one I thought there is suppose to be a lock check every day by every shift so why was this not an issue on day 1 but 5 days later it's a huge problem I played the its not my fault game with uer today and blamed it on the rules its in the rules you signed that you had to have a round lock on there which i did i signed but diesnt change the dact that simeine wasnt checking locks everyday cause they should have caught it on the 26th not the 30th if i knew they did a l9ck check every four days i wouldnt of went witg trojen storage